The CNYRIC monitoring continues to show continues to report no errors on all WAN Spectrum connections. At this time we will be closing this incident. If monitoring indicates any changes in connection status the CNYRIC will post a new incident.
Posted Jun 10, 2025 - 07:31 EDT
Update
The CNYRIC monitoring continues to report no errors on all WAN Spectrum connections. However the incident will remain open as we continue to monitor as bandwidth increases this morning (6/9). Updates will be provided if performance changes.
Posted Jun 09, 2025 - 07:04 EDT
Update
A detailed Outage update email has been shared with DOTs, Superintendents, and Business Officials listed in the CNYRIC Portal.
Posted Jun 05, 2025 - 14:03 EDT
Update
The CNYRIC continues to work with Spectrum Engineers on determining the root cause of the latency with the TST and Cayuga Connections prior few days. As of 8:00am 6/5/25 the CNYRIC monitors report normal performance on all Spectrum WAN connections. We will be upgrading the CNYRIC WAN Connection and Spectrum Internet Services to operational, but the incident will stay active on the status page while we continue to work with Spectrum on determining root cause.
Posted Jun 05, 2025 - 08:10 EDT
Update
The CNYRIC continues to work with Spectrum Engineers on determining the root cause of the latency with the TST and Cayuga Connections. We continue to see normal performance on all Spectrum WAN connections at this time.
Posted Jun 04, 2025 - 15:48 EDT
Update
In conjunction with Spectrum the CNYRIC has implemented configuration changes to the WAN Internet connections that has resulted in increased performance and reduction of latency on the TST & Cayuga Connections. We continue to work with Spectrum engineers to identify the root cause of the latency.
Posted Jun 04, 2025 - 11:44 EDT
Update
The CNYRIC continues to work with Spectrum for Resolution. A detailed Outage update email has been shared with DOTs, Superintendents, and Business Officials listed in the CNYRIC Portal.
Posted Jun 04, 2025 - 10:19 EDT
Update
The CNYRIC is still observing latency issues on 2 of the 3 spectrum internet connections for the WAN. We have requested escalation for the issue at Spectrum. Updates will be provided as information become available.
Posted Jun 04, 2025 - 09:04 EDT
Update
Spectrum is still troubleshooting the issues as of now no ETA available. Will continue to monitor and update and needed.
Posted Jun 03, 2025 - 18:14 EDT
Update
After monitoring the system/s overnight, Spectrum has dispatched a service technician to troubleshoot further.
Posted Jun 03, 2025 - 08:32 EDT
Monitoring
Spectrum found configuration issue and made a change. Monitoring the circuit through tomorrow to see if resolved
Posted Jun 02, 2025 - 15:00 EDT
Update
We are still working with Spectrum to resolve the issue. No ETR as of now.
Posted Jun 02, 2025 - 12:35 EDT
Investigating
The Network team is working with Spectrum to identify and correct the latency issues being experienced at this time. Will continue to update as information is provided..
Posted Jun 02, 2025 - 10:18 EDT
This incident affected: Regional Internet Connection (CNYRIC WAN Connection, Spectrum Internet Services).