CNYRIC Status Page Status

CNYRIC Important Notification SchoolTool Announcement Student Grades Tab Issue

Update - Mindex has identified a fix for the issue causing final grades to not display under Counseling > Grades tab. The fix is currently undergoing quality assurance testing and remains Mindex’s highest priority.

As previously mentioned the final grades are still present in the backend. The issue only affects the user interface and display in Counseling > Grades tab. Grade reports will print with the correct final grades.

**Important Action Required**
Do not make any changes in the Counseling > Grades screen until the fix has been deployed.
This includes:
Editing grades
Updating permanent course record details
Clicking Save for any reason
Because the final grade field is currently displayed as blank, saving any changes on this screen will overwrite the existing final grade with a blank value.

More details have been shared to schooltool contacts and DOT's via CNYRIC School messenger system.
Aug 26, 2026 - 15:44 EDT

Identified - The CNYRIC has been notified by Mindex that they are investigating an issue regarding final course grades. Mindex has identified an issue where final course averages are not being displayed on the Student Grades tab. Mindex has prioritized this issue and is working to resolve it as soon as possible.

The Mindex team has confirmed that the final course grades exist in the system and can be viewed in grade reports, report cards and transcripts. Such reports can be generated to verify final course grades.

Currently, the issue appears limited to the grade display within the user interface. Mindex is investigating why these scores are not displaying online in the Student Grades tab and will provide updates as soon as more information is available.

We will provide an update as soon as we receive more information and as progress is made. We understand the difficulty this has caused summer schools and districts. We sincerely appreciate your patience and cooperation as Mindex works to update the system as needed.

Start Time
August 26, 2026 11:15 am

Services Affected
SchoolTool Application
Aug 26, 2026 - 11:25 EDT

About This Site

The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational

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Voice Services Operational

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Student Management Systems Degraded Performance

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Spectrum Maintenance Notification: OCM BOCES | LOS | AUSTIN, TX | OS Upgrade Sep `1`, `2026` `00:00`-`06:00` EDT

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location AUSTIN, TX

Time Zone Central
Planned Start 09/01/2026 12:00AM CDT
Planned End 09/01/2026 05:00AM CDT

Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNYAI-OCM BOCES//700 S MANLIUS ST FYVLNY35-OCM BOCES//704 S MANLIUS ST
700 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
Posted on Aug 12, 2026 - 12:13 EDT

Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `3`, `2026` `00:00`-`06:00` EDT

Customer OCM BOCES - NORTH SYRACUSE CSD
Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 09/03/2026 12:00AM EDT
Planned End 09/03/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 180 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NORTH SYRACUSE CSD
Z-side A-side
OCM BOCES - NORTH SYRACUSE CSD @ CICRNY80-OCM BOCES NORTH SYRACUSE CSD//6002 STATE ROUTE 31 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6002 STATE ROUTE 31, CICERO NY Loss of Service
Posted on Aug 18, 2026 - 06:55 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `3`, `2026` `00:00`-`06:00` EDT

Customer OCM BOCES
Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 09/03/2026 12:00AM EDT
Planned End 09/03/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 180 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ DRYDNYBD-OCM BOCES/DRYDEN ES//36 UNION ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
36 UNION ST, DRYDEN NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ NWFDNYAG-OCM BOCES/NEWFIELD CSD/247 MAIN ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
247 MAIN ST, NEWFIELD NY Loss of Service
OCM BOCES - ITHACA CITY SCHOOL DISTRICT
Z-side A-side
OCM BOCES - ITHACA CITY SCHOOL DISTRICT @ ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
602 HANCOCK ST, ITHACA NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
555 WARREN RD, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ GRTNNYAE-OCM BOCES//516 ELM ST GRTNNYAD-OCM BOCES//400 PERU RD
516 ELM ST, GROTON NY Loss of Service
OCM BOCES - TRUMANSBURG CSD
Z-side A-side
OCM BOCES - TRUMANSBURG CSD @ TMBGNY03-OCM BOCES TRUMANSBURG CSD//100 WHIG ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
100 WHIG ST, TRUMANSBURG NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
118 FREEVILLE RD, DRYDEN NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYHS-ITHACA CSD TRANSPORTATION//150 BOSTWICK RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
150 BOSTWICK RD, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ ITHCNYKC-OCM BOCES//1401 N CAYUGA ST ITHCNYCY-TWC//HUB IT-ITHACA (SYRCNYITH)
1401 N CAYUGA ST, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST ITHCNYCY-TWC//HUB IT-ITHACA (SYRCNYITH)
602 HANCOCK ST, ITHACA NY Loss of Service
OCM BOCES - LIVERPOOL CSD
Z-side A-side
OCM BOCES - LIVERPOOL CSD @ CLAYNYSG-OCM BOCES LIVERPOOL CSD//4338 WETZEL RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4338 WETZEL RD, LIVERPOOL NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES - BALDWINSVILLE CSD
Z-side A-side
OCM BOCES - BALDWINSVILLE CSD @ BAVLNYAO-OCM BOCES BALDWINSVILLE CSD//29 E ONEIDA ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
29 E ONEIDA ST, BALDWINSVILLE NY Loss of Service
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING
Z-side A-side
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING @ NSYRNYAV-OCM BOCES NORTH SYRACUSE ADMINISTRATION BUILDING//5355 W TAFT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5355 W TAFT RD, NORTH SYRACUSE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ PHNXNYAH-SUNY OSWEGO//70 COUNTY ROUTE 59 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
70 COUNTY ROUTE 59, PHOENIX NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
68 S MAIN ST, MORAVIA NY Loss of Service
Posted on Aug 18, 2026 - 06:53 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `22`, `2026` `00:00`-`06:00` EDT

Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 08/21/2026 12:00AM EDT
Planned End 08/21/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FREVNYAD-OCM BOCES/CASSAVANT ES/32 SCHOOL ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
32 SCHOOL ST, FREEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FREVNYAC-OCM BOCES/FREEVILLE ES/43 MAIN ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
43 MAIN ST, FREEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ NWFDNYAG-OCM BOCES/NEWFIELD CSD/247 MAIN ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
247 MAIN ST, NEWFIELD NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ GRTNNYAE-OCM BOCES//516 ELM ST GRTNNYAD-OCM BOCES//400 PERU RD
516 ELM ST, GROTON NY Loss of Service
OCM BOCES - SOUTH SENECA CSD
Z-side A-side
OCM BOCES - SOUTH SENECA CSD @ OVIDNY02-OCM BOCES//7263 MAIN ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
7263 MAIN ST, OVID NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ GRTNNYAD-OCM BOCES//400 PERU RD ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
400 PERU RD, GROTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ LNNGNYAV-OCM BOCES LANSING CENTRAL SCHOOL//300 RIDGE RD ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
300 RIDGE RD, LANSING NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYAL-DANBY CENTRAL SCHOOL DISTRICT//54 GUNDERMAN RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
54 GUNDERMAN RD, ITHACA NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYHS-ITHACA CSD TRANSPORTATION//150 BOSTWICK RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
150 BOSTWICK RD, ITHACA NY Loss of Service
ITHACA CITY SCHOOL DISTRICT
Z-side A-side
ITHACA CITY SCHOOL DISTRICT @ ITHCNYHP-ENFIELD ELEMENTARY SCHOOL//20 ENFIELD MAIN RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
20 ENFIELD MAIN RD, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ ITHCNYKC-OCM BOCES//1401 N CAYUGA ST ITHCNYCY-TWC//HUB IT-ITHACA (SYRCNYITH)
1401 N CAYUGA ST, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MORVNY15-OCM BOCES//16 JEWETT AVE MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT
16 JEWETT AVE, MORAVIA NY Loss of Service
OCM BOCES - MORAVIA CSD
Z-side A-side
OCM BOCES - MORAVIA CSD @ MORVNY07-OCM BOCES MORAVIA CSD/1/24 S MAIN ST MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT
24 S MAIN ST, MORAVIA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MNLSNY47-OCM BOCES//4725 ENDERS RD FYVLNYAI-OCM BOCES//700 S MANLIUS ST
4725 ENDERS RD, MANLIUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
68 S MAIN ST, MORAVIA NY Loss of Service
Posted on Aug 04, 2026 - 07:02 EDT

Spectrum Maintenance Notification: CRQ005000066457 | OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `23`, `2026` `00:00`-`06:00` EDT

Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 08/18/2026 12:00AM EDT
Planned End 08/18/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
179 ROUTE 64, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ PLSKNYAR-OCM BOCES/PULASKI JR SR HS/4624 SALINA ST PLSKNYAP-OCM BOCES/CNYRIC//2 HINMAN RD
4624 SALINA ST, PULASKI NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ MEXCNY14-OSWEGO COUNTY BOCES (CITI)//5863 SCENIC AVE MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
5863 SCENIC AVE, MEXICO NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNYAX-CITI BOCES//11 RIVER GLEN DR MEXCNYAL-CITI BOCES//179 COUNTY ROUTE 64
11 RIVER GLEN DR, FULTON NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ MEXCNY19-CITI BOCES//3287 MAIN ST MEXCNYAL-CITI BOCES//179 COUNTY ROUTE 64
3287 MAIN ST, MEXICO NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY74-CITI BOCES//129 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
129 CAYUGA ST, FULTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNSQNY17-OCM BOCES//93 BARKER RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
93 BARKER RD, CENTRAL SQUARE NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY92-CITI BOCES//104 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
104 CAYUGA ST, FULTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNSQNY16-OCM BOCES//248 US ROUTE 11 CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
248 US ROUTE 11 248 US HWY 11, CENTRAL SQUARE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNSQNY16-OCM BOCES//248 US ROUTE 11 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
248 US ROUTE 11 248 US HWY 11, CENTRAL SQUARE NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ PHNXNYAH-SUNY OSWEGO//70 COUNTY ROUTE 59 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
70 COUNTY ROUTE 59, PHOENIX NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST FLTNNY96-PALMERO ELEMENTARY SCHOOL//1638 COUNTY ROUTE 45
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ PLSKNYAR-OCM BOCES/PULASKI JR SR HS/4624 SALINA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
4624 SALINA ST, PULASKI NY Loss of Service
OCM BOCES - MASTER BILL 4
Z-side A-side
OCM BOCES - MASTER BILL 4 @ PRISNYAL-OCM BOCES/APW CSD/639 COUNTY ROUTE 22 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
639 COUNTY ROUTE 22, PARISH NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FLTNNY87-OCM BOCES//6 WILLIAM GILLARD DR MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ SNCKNYAD-OCM BOCES-SANDY CREEK SCHOOLS//124 SALISBURY ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
124 SALISBURY ST, SANDY CREEK NY Loss of Service
OCM BOCES - MASTER BILL 4
Z-side A-side
OCM BOCES - MASTER BILL 4 @ CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
44 SCHOOL DR, CENTRAL SQUARE NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ PHNXNY03-OCM BOCES//116 VOLNEY ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
116 VOLNEY ST, PHOENIX NY Loss of Service
OCM BOCES - MARATHON HIGH SCHOOL
Z-side A-side
OCM BOCES - MARATHON HIGH SCHOOL @ CNTTNYAJ-AA COLE ELEMENTARY SCHOOL//1683 STATE ROUTE 49 CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
1683 STATE ROUTE 49, CONSTANTIA NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ HNBLNY06-OCM BOCES//928 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
928 CAYUGA ST, HANNIBAL NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ FLTNNYBK-OCM BOCES/OSWEGO COUNTY BOCES/167 S 4TH ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
167 S 4TH ST, FULTON NY Loss of Service
OCM BOCES - MASTER BILL 4
Z-side A-side
OCM BOCES - MASTER BILL 4 @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 OSWGNYCH-OSWEGO CITY SCHOOL//2 BUCCANEER BLVD
179 ROUTE 64, MEXICO NY Loss of Service
OCM BOCES/MEXICO SCHOOLS
Z-side A-side
OCM BOCES/MEXICO SCHOOLS @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
3338 MAIN ST, MEXICO NY Loss of Service
OCM
Z-side A-side
OCM @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
3338 MAIN ST, MEXICO NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
179 ROUTE 64, MEXICO NY Loss of Service
Posted on Jul 30, 2026 - 07:12 EDT

Spectrum Maintenance Reschedule Notification: OCM BOCES | LOS | Multi City / State, USA | Configuration Changes Sep `24`, `2026` `00:00`-`06:00` EDT

Description STD | LOS | Configuration Changes
Work Location Multi City / State, USA
Time Zone UTC/GMT
Planned Start 09/24/2026 04:00AM GMT
Planned End 09/24/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
Posted on Aug 06, 2026 - 08:08 EDT

Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | Multi City, USA | Equipment Maintenance Sep `25`, `2026` `00:00`-`04:00` EDT

Customer OCM BOCES - NORTH SYRACUSE CSD
Description STD | LOS | Equipment Maintenance
Work Location Multi City, USA
Time Zone UTC/GMT
Planned Start 08/20/2026 04:00AM GMT
Planned End 08/20/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NORTH SYRACUSE CSD
Z-side A-side
OCM BOCES - NORTH SYRACUSE CSD @ CICRNY80-OCM BOCES NORTH SYRACUSE CSD//6002 STATE ROUTE 31 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6002 STATE ROUTE 31, CICERO NY Loss of Service
Posted on Aug 03, 2026 - 08:47 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi City, USA | Equipment Maintenance Sep `25`, `2026` `00:00`-`06:00` EDT

Customer OCM BOCES
Description STD | LOS | Equipment Maintenance
Work Location Multi City, USA
Time Zone UTC/GMT
Planned Start 08/20/2026 04:00AM GMT
Planned End 08/20/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES
Z-side A-side
OCM BOCES @ ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
555 WARREN RD, ITHACA NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ DRTRNYAA-OCM BOCES DERUYTER HIGH SCHOOL//711 RAILROAD ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
711 RAILROAD ST, DERUYTER NY Loss of Service
OCM BOCES - EAST SYRACUSE MINOA CSD
Z-side A-side
OCM BOCES - EAST SYRACUSE MINOA CSD @ MNLSNYAS-OCM BOCES EAST SYRACUSE MINOA CSD//6400 FREMONT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6400 FREMONT RD, EAST SYRACUSE NY Loss of Service
OCM BOCES - SOLVAY CSD
Z-side A-side
OCM BOCES - SOLVAY CSD @ SLVYNYAE-OCM BOCES SOLVAY CSD//600 GERTRUDE AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
600 GERTRUDE AVE, SOLVAY NY Loss of Service
OCM BOCES JAMESVILLE DEWITT CSD
Z-side A-side
OCM BOCES JAMESVILLE DEWITT CSD @ FYVLNYHR-OCM BOCES JAMESVILLE DEWITT CSD//6845 EDINGER DR DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6845 EDINGER DR, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ LVRPNYGJ-OCM BOCES//200 ELWOOD DAVIS RD SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD
200 ELWOOD DAVIS RD, LIVERPOOL NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ PHNXNY03-OCM BOCES//116 VOLNEY ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
116 VOLNEY ST, PHOENIX NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ NDRWNYAC-OCM BOCES//4479 S ONONDAGA RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4479 S ONONDAGA RD, NEDROW NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ CZNVNY11-OCM BOCES CAZENOVIA JR SR HI//31 EMORY AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
31 EMORY AVE, CAZENOVIA NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ TLLYNY10-OCM BOCES TULLY JR & SR HIGH SCHOOL//5850 STATE ROUTE 80 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5850 STATE ROUTE 80, TULLY NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ LFYTNYAF-OCM BOCES LAFAYETTE JR SR//3122 US ROUTE 11 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
3122 US ROUTE 11, LAFAYETTE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FABSNYAD-OCM BOCES//1211 MILL ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1211 MILL ST, FABIUS NY Loss of Service
Posted on Aug 03, 2026 - 08:52 EDT

Past Incidents

Aug `27`, `2026`

No incidents reported today.

Aug `26`, `2026`

Upcoming SchoolTool (MINDEX) Production Release

Completed - The scheduled maintenance has been completed.
Aug 26, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 22:00 EDT

Scheduled - NYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, August 25th, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Jul 9, 14:03 EDT

Aug `25`, `2026`

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Aug 25, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:00 EDT

Scheduled - Customer OCM BOCES
Description STD | LOS | Equipment Maintenance
Work Location Multi Market, USA
Time Zone UTC/GMT
Planned Start 08/25/2026 04:00AM GMT
Planned End 08/25/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRPTNYAC-OCM BOCES-BRIDGEPORT ES//9076 NORTH ROAD CTNGNYAM-OCM BOCES CHITTENANGO HS//150 W GENESEE ST
9076 NORTH RD, BRIDGEPORT NY Loss of Service
Aug 6, 07:43 EDT

Aug `24`, `2026`

No incidents reported.

Aug `23`, `2026`

No incidents reported.

Aug `22`, `2026`

Wincap Hosting Infrastructure Upgrade / Maintenance Window

Completed - The scheduled maintenance has been completed.
Aug 22, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 20:00 EDT

Scheduled - Harris School Solutions (WinCap) will be performing a datacenter infrastructure upgrade. Maintenance is scheduled to begin on Friday, August 21, 2026, at 8:00 pm Eastern Time. During this time, WinCapWEB will be unavailable for 2-4 hours.

Please note that WinCap will still be accessible.
Aug 13, 06:50 EDT

Aug `21`, `2026`

CNYRIC Important Notification SchoolTool Announcement

Completed - The scheduled maintenance has been completed.
Aug 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 14:00 EDT

Scheduled - As part of their commitment to maintaining a secure and high-performing infrastructure, the Mindex team will be upgrading the Web Server environment of School Tool next week.
From an end-user perspective nothing is changing. District URLs and IP addresses will remain the same. Districts will not need to do anything during this upgrade. Mindex has assigned a set of team members to test SchoolTool functionality during this process.
This project will require some downtime. Your district's SchoolTool application will be unavailable on the afternoon of Friday, August 21st beginning at 2:00 pm. This project is anticipated to take approximately two to three hours. We will notify you as soon as the project is completed and the SchoolTool database and application are again available.
We appreciate your patience and cooperation during this upgrade. If you have any additional questions or issues, please do not hesitate to contact me or your primary SchoolTool consultant.

Start Time
Friday, August 21, 2026 at 2:00 pm

Duration
Approximately 2-3 hours

Services Affected
SchoolTool Application
Aug 14, 10:17 EDT

Aug `20`, `2026`

No incidents reported.

Aug `19`, `2026`

Citrix outage multiple districts

Resolved - All Financial & Citrix systems are operational. The CNYRIC will be closing this incident, and will provide a postmortem on the root cause.
Aug 19, 14:30 EDT

Monitoring - Citrix Engineers were able to identify the root cause that resulted in the black screen issues. The CNYRIC has applied the fix and all financial services have been restored. The CNYRIC will continue to monitor.
Aug 19, 13:26 EDT

Update - Technology team is continuing to resolve the issue. Still no ETA . Will update as more information is available.
Aug 19, 11:22 EDT

Update - The CNYRIC is currently working with Citrix support team , no ETA at this time.
Aug 19, 08:47 EDT

Update - We are continuing to investigate this issue.
Aug 19, 08:00 EDT

Investigating - We are currently investigating the partial outage effecting Citrix this morning. Users are experiencing a black screen rather than the normal login prompt when trying to access. Will update as more information becomes available.
Aug 19, 07:49 EDT

Upcoming SchoolTool (MINDEX) Maintenance

Completed - The scheduled maintenance has been completed.
Aug 19, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:00 EDT

Scheduled - The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday August 18th beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Jul 9, 13:59 EDT

Citrix Outage continued Maintenance

Completed - The scheduled maintenance has been completed.
Aug 19, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 18:00 EDT

Scheduled - Citrix will not be available starting at 6 pm on August 18. CNYRIC Technology Team is continuing a series of maintenance events which need to take place before the new school year begins. The maintenance is scheduled for a 6 hour window. Thank-you for your patience.
Aug 14, 07:34 EDT

Aug `18`, `2026`

Aug `17`, `2026`

No incidents reported.

Aug `16`, `2026`

CNYRIC WAN and internet service outage

Completed - The scheduled maintenance has been completed.
Aug 16, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:00 EDT

Scheduled - CNYRIC Engineers have scheduled a brief outage for all school district Firepower's on Sunday August 16th between 7am-10am.

We will apply a new security patch and reboot the Firepower. Expected downtime during the reboot is 15 minutes.

During the reboot all WAN and internet services will experience disruption. Thank-you
Aug 13, 10:19 EDT

Aug `15`, `2026`

No incidents reported.

Aug `14`, `2026`

No incidents reported.

Aug `13`, `2026`

Frontline IEP/504 & Medicaid Applications

Completed - The scheduled maintenance has been completed.
Aug 13, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 EDT

Scheduled - Scheduled Downtime: Frontline IEP/504 & Medicaid Applications
Date: Thursday, August 13, 2026
Start Time: 5:00 PM EST
Estimated Duration: 4–6 hours (Access will be restored by Friday morning)

Frontline Education will conduct a server migration for Frontline IEP/504 and Medicaid applications. During this window, all districts will temporarily lose system access. We will share updates promptly if this timeline changes.
Aug 10, 09:12 EDT

About This Site

Scheduled Maintenance

Spectrum Maintenance Notification: OCM BOCES | LOS | AUSTIN, TX | OS Upgrade Sep 1, 2026 00:00-06:00 EDT

Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep 3, 2026 00:00-06:00 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep 3, 2026 00:00-06:00 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep 22, 2026 00:00-06:00 EDT

Spectrum Maintenance Notification: CRQ005000066457 | OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep 23, 2026 00:00-06:00 EDT

Spectrum Maintenance Reschedule Notification: OCM BOCES | LOS | Multi City / State, USA | Configuration Changes Sep 24, 2026 00:00-06:00 EDT

Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | Multi City, USA | Equipment Maintenance Sep 25, 2026 00:00-04:00 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi City, USA | Equipment Maintenance Sep 25, 2026 00:00-06:00 EDT

Past Incidents

Aug 27, 2026

Aug 26, 2026

Aug 25, 2026

Aug 24, 2026

Aug 23, 2026

Aug 22, 2026

Aug 21, 2026

Aug 20, 2026

Aug 19, 2026

Aug 18, 2026

Aug 17, 2026

Aug 16, 2026

Aug 15, 2026

Aug 14, 2026

Aug 13, 2026

Spectrum Maintenance Notification: OCM BOCES | LOS | AUSTIN, TX | OS Upgrade Sep `1`, `2026` `00:00`-`06:00` EDT

Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `3`, `2026` `00:00`-`06:00` EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `3`, `2026` `00:00`-`06:00` EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `22`, `2026` `00:00`-`06:00` EDT

Spectrum Maintenance Notification: CRQ005000066457 | OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep `23`, `2026` `00:00`-`06:00` EDT

Spectrum Maintenance Reschedule Notification: OCM BOCES | LOS | Multi City / State, USA | Configuration Changes Sep `24`, `2026` `00:00`-`06:00` EDT

Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | Multi City, USA | Equipment Maintenance Sep `25`, `2026` `00:00`-`04:00` EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi City, USA | Equipment Maintenance Sep `25`, `2026` `00:00`-`06:00` EDT

Aug `27`, `2026`

Aug `26`, `2026`

Aug `25`, `2026`

Aug `24`, `2026`

Aug `23`, `2026`

Aug `22`, `2026`

Aug `21`, `2026`

Aug `20`, `2026`

Aug `19`, `2026`

Aug `18`, `2026`

Aug `17`, `2026`

Aug `16`, `2026`

Aug `15`, `2026`

Aug `14`, `2026`

Aug `13`, `2026`