Service Under Maintenance

About This Site

The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational
CNYRIC WAN Connection Operational
Spectrum Internet Services Operational
Voice Services Operational
CNYRIC Voice Services Operational
Northland Communication Operational
FirstLight Voice Services Operational
Verizon Voice Services Operational
Student Management Systems Under Maintenance
SchoolTool Operational
FrontLine Services IEP Direct Operational
Data Warehouse Services Operational
Test Scoring Services Operational
PowerSchool Products PowerSchool SIS Under Maintenance
PowerSchool Products Schoology Operational
PowerSchool Products Naviance Operational
Mass Communication Systems Operational
School Messenger Operational
Financial Services Operational
Nvision Operational
Wincap Operational
School ERP Pro Operational
Citrix Operational
Hosting Services Operational
District Hosted Websites Operational
IAAS Service Operational
Printing Services Operational
WebCRD Operational
Cloud Services Operational
ClassLink Active Directory Integration Operational
ClassLink Azure Integration Operational
ClassLink Google Integration Operational
ClassLink My Apps Operational
ClassLink Roster Server Operational
Clever Single Sign-On Operational
Google Apps Admin Console Operational
Google Apps Classroom Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Meet Operational
Google Apps Gmail Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Storage Operational
Lightspeed Systems Operational
Mimecast Operational
Zoom Meetings Operational
Ancillary Operational
Team Dynamix Operational
OKTA Operational
AimsWebb Operational
CNYRIC OTHER Operational
Food Service Operational
Mosaic Operational
NUTRkids Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Spectrum Maintenance Notification: OCM BOCES | LOS | MULTI CITY / MULTI STATE, FL | Equipment Maintenance Jul 30, 2026 00:00-06:00 EDT

Description STD | LOS | Equipment Maintenance
Work Location MULTI CITY / MULTI STATE, FL
Ticket CRQ005000054522/TAS005000082470
Time Zone Eastern
Planned Start 07/30/2026 12:00AM EDT
Planned End 07/30/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location CircuitID Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ DRYDNYBD-OCM BOCES/DRYDEN ES//36 UNION ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
36 UNION ST, DRYDEN NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FREVNYAD-OCM BOCES/CASSAVANT ES/32 SCHOOL ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
32 SCHOOL ST, FREEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FREVNYAC-OCM BOCES/FREEVILLE ES/43 MAIN ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
43 MAIN ST, FREEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MRTHNY07-OCM BOCES//24 ALBRO RD MRTHNYAD-OCM BOCES - MARATHON HIGH SCHOOL//1 E MAIN ST
24 ALBRO RD, MARATHON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CRLDNYHP-OCM BOCES//240 PORT WATSON ST SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD
240 PORT WATSON ST, CORTLAND NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CRLDNYBE-OCM BOCES//8 VALLEY VIEW DR DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
8 VALLEY VIEW DR, CORTLAND NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNCNNYAC-OCM BOCES//2809 CINCINNATUS RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2809 CINCINNATUS RD, CINCINNATUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ HOMRNYAE-OCM BOCES/HOMER CSD//80 S WEST ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
80 S WEST ST, HOMER NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CTVLNYAO-OCM BOCES//MCEVOY CAMPUS DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MCGRNYAE-OCM BOCES//MCGRAW HIGH SCHOOL DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
10 W ACADEMY ST, MCGRAW NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CRLDNYHP-OCM BOCES//240 PORT WATSON ST CRLDNY09-TWC//HUB DC-CORTLAND
240 PORT WATSON ST, CORTLAND NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CTVLNYAO-OCM BOCES//MCEVOY CAMPUS CRLDNY09-TWC//HUB DC-CORTLAND
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - MCEVOY
Z-side A-side
OCM BOCES - MCEVOY @ SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD CTVLNYAO-OCM BOCES//MCEVOY CAMPUS
110 ELWOOD DAVIS RD, SYRACUSE NY Loss of Service

Posted on Jul 08, 2026 - 11:58 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | RALEIGH, NC | OS Upgrade Jul 31, 2026 00:00-06:00 EDT

Description STD | LOS | OS Upgrade
Work Location RALEIGH, NC
Time Zone Pacific
Planned Start 07/30/2026 09:00PM PDT
Planned End 07/31/2026 03:00AM PDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ DRTRNYAA-OCM BOCES DERUYTER HIGH SCHOOL//711 RAILROAD ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
711 RAILROAD ST, DERUYTER NY Loss of Service
OCM BOCES - EAST SYRACUSE MINOA CSD
Z-side A-side
OCM BOCES - EAST SYRACUSE MINOA CSD @ MNLSNYAS-OCM BOCES EAST SYRACUSE MINOA CSD//6400 FREMONT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6400 FREMONT RD, EAST SYRACUSE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNYAI-OCM BOCES//700 S MANLIUS ST FYVLNY35-OCM BOCES//704 S MANLIUS ST
700 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES JAMESVILLE DEWITT CSD
Z-side A-side
OCM BOCES JAMESVILLE DEWITT CSD @ FYVLNYHR-OCM BOCES JAMESVILLE DEWITT CSD//6845 EDINGER DR DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6845 EDINGER DR, FAYETTEVILLE NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ CZNVNY11-OCM BOCES CAZENOVIA JR SR HI//31 EMORY AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
31 EMORY AVE, CAZENOVIA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FABSNYAD-OCM BOCES//1211 MILL ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1211 MILL ST, FABIUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FABSNYAD-OCM BOCES//1211 MILL ST FYVLNYHE-TWC//HUB BK-BURDICK (FAYETTEVILLE) (SYRCNYBSH)
1211 MILL ST, FABIUS NY Loss of Service

Posted on Jul 13, 2026 - 13:51 EDT

Spectrum Maintenance Update Notification: OCM BOCES | LOS | RALEIGH, NC | OS Upgrade Jul 31, 2026 00:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location RALEIGH, NC
Time Zone Eastern
Planned Start 07/31/2026 12:00AM EDT
Planned End 07/31/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ DRTRNYAA-OCM BOCES DERUYTER HIGH SCHOOL//711 RAILROAD ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
711 RAILROAD ST, DERUYTER NY Loss of Service
OCM BOCES - EAST SYRACUSE MINOA CSD
Z-side A-side
OCM BOCES - EAST SYRACUSE MINOA CSD @ MNLSNYAS-OCM BOCES EAST SYRACUSE MINOA CSD//6400 FREMONT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6400 FREMONT RD, EAST SYRACUSE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNYAI-OCM BOCES//700 S MANLIUS ST FYVLNY35-OCM BOCES//704 S MANLIUS ST
700 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES JAMESVILLE DEWITT CSD
Z-side A-side
OCM BOCES JAMESVILLE DEWITT CSD @ FYVLNYHR-OCM BOCES JAMESVILLE DEWITT CSD//6845 EDINGER DR DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6845 EDINGER DR, FAYETTEVILLE NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ CZNVNY11-OCM BOCES CAZENOVIA JR SR HI//31 EMORY AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
31 EMORY AVE, CAZENOVIA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FABSNYAD-OCM BOCES//1211 MILL ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1211 MILL ST, FABIUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FABSNYAD-OCM BOCES//1211 MILL ST FYVLNYHE-TWC//HUB BK-BURDICK (FAYETTEVILLE) (SYRCNYBSH)
1211 MILL ST, FABIUS NY Loss of Service

Posted on Jul 20, 2026 - 11:14 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | St Petersburg, FL | Equipment Maintenance Aug 5, 2026 00:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | Equipment Maintenance
Work Location St Petersburg, FL
Time Zone Eastern
Planned Start 08/05/2026 12:00AM EDT
Planned End 08/05/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ JRDNNYAC-OCM BOCES//9 N CHAPPEL ST JRDNNYAD-OCM BOCES//5721 HAMILTON RD
9 N CHAPPEL ST, JORDAN NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ ELBRNYBG-OCM BOCES//130 E MAIN ST JRDNNYAD-OCM BOCES//5721 HAMILTON RD
130 E MAIN ST, ELBRIDGE NY Loss of Service
OCM BOCES - PORT BYRON CSD
Z-side A-side
OCM BOCES - PORT BYRON CSD @ PTBYNY03-OCM BOCES//30 MAPLE AVE ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
30 MAPLE AVE, PORT BYRON NY Loss of Service
OCM BOCES - JORDAN-ELBRIDGE CSD
Z-side A-side
OCM BOCES - JORDAN-ELBRIDGE CSD @ JRDNNYAD-OCM BOCES//5721 HAMILTON RD ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
5721 HAMILTON RD, JORDAN NY Loss of Service
OCM BOCES - WEEDSPORT
Z-side A-side
OCM BOCES - WEEDSPORT @ WDPTNYAD-OCM BOCES//2821 E BRUTUS STREET RD WDPTNYBE-OCM BOCES//2910 TOWPATH RD
2821 E BRUTUS STREET RD, WEEDSPORT NY Loss of Service
OCM BOCES/CATO MERIDIAN CSD
Z-side A-side
OCM BOCES/CATO MERIDIAN CSD @ IRA NY03-OCM BOCES//2851 STATE ROUTE 370 ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
2851 STATE ROUTE 370, IRA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ WDPTNY04-OCM BOCES/CATO MERIDIAN CSD/8954 JACKSON ST ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
8954 JACKSON ST, WEEDSPORT NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ PTBYNY03-OCM BOCES//30 MAPLE AVE IRAANY01-TWC/HUB MR-MERIDIAN-NY PRIMARY
30 MAPLE AVE, PORT BYRON NY Loss of Service

Posted on Jul 16, 2026 - 13:38 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi City & State, OH | Equipment Maintenance Aug 6, 2026 00:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | Equipment Maintenance
Work Location Multi City & State, OH
Time Zone Pacific
Planned Start 08/05/2026 09:00PM PDT
Planned End 08/06/2026 03:00AM PDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - LIVERPOOL CSD
Z-side A-side
OCM BOCES - LIVERPOOL CSD @ CLAYNYSG-OCM BOCES LIVERPOOL CSD//4338 WETZEL RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4338 WETZEL RD, LIVERPOOL NY Loss of Service
OCM BOCES - MCEVOY
Z-side A-side
OCM BOCES - MCEVOY @ SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD CTVLNYAO-OCM BOCES//MCEVOY CAMPUS
110 ELWOOD DAVIS RD, SYRACUSE NY Loss of Service

Posted on Jul 16, 2026 - 11:29 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | CLAYTON, NY | OS Upgrade Aug 6, 2026 01:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location CLAYTON, NY
Time Zone Eastern
Planned Start 08/06/2026 01:00AM EDT
Planned End 08/06/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MNLSNY47-OCM BOCES//4725 ENDERS RD FYVLNYAI-OCM BOCES//700 S MANLIUS ST
4725 ENDERS RD, MANLIUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYHS-ITHACA CSD TRANSPORTATION//150 BOSTWICK RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
150 BOSTWICK RD, ITHACA NY Loss of Service

Posted on Jul 20, 2026 - 10:07 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | CLAYTON, NY | OS Upgrade Aug 11, 2026 00:00-06:00 EDT

Dates and Times (All times are local to the work listed and reflect daylight savings.)
Date Sent 07/22/2026 12:31PM EDT
Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location CLAYTON, NY
Time Zone Eastern
Planned Start 08/11/2026 01:00AM EDT
Planned End 08/11/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).


Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service

Posted on Jul 22, 2026 - 14:12 EDT

Upcoming SchoolTool (MINDEX) Maintenance Aug 18, 2026 22:00 - Aug 19, 2026 01:00 EDT

The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday August 18th beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Posted on Jul 09, 2026 - 13:59 EDT

Upcoming SchoolTool (MINDEX) Production Release Aug 25, 2026 22:00 - Aug 26, 2026 02:00 EDT

NYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, August 25th, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Posted on Jul 09, 2026 - 14:03 EDT
Jul 25, 2026

No incidents reported today.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026
Resolved - This incident has been resolved as CNYRIC has completed its checks. If you are experiencing any issues with hosted services, please contact the CNYRIC helpdesk.
Jul 22, 10:16 EDT
Monitoring - The CNYRIC experienced a power surge which resulted in unexpected reboot of storage infrastructure. All monitoring systems show system have returned to normal operation. However the CNYRIC is working to review all hosted services to confirm operation.
Jul 22, 06:52 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 EDT
Scheduled - The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday July 21st, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Jul 9, 13:58 EDT
Jul 21, 2026
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 EDT
Scheduled - NYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, July 14th, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Jul 9, 14:01 EDT
Jul 14, 2026
Completed - The scheduled maintenance has been completed.
Jul 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 EDT
Scheduled - Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location AUBURN, NY
Time Zone Eastern
Planned Start 07/14/2026 01:00AM EDT
Planned End 07/14/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNYAI-OCM BOCES//700 S MANLIUS ST FYVLNY35-OCM BOCES//704 S MANLIUS ST
700 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service

Jun 17, 12:12 EDT
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.