Diligent Customer Facing Incident - BoardDocs - Users are unable to access the application - 1 May 2026
Update - The Vendor is continuing to investigate the issue.
May 01, 2026 - 13:28 EDT
Investigating - From the Vendor:


BoardDocs - Users are unable to access the application
New incident: Investigating
We are currently investigating this issue.
Time posted
May 1, 15:30 UTC
Components affected
Degraded Performance Boards & Governance – BoardDocs - Boa...
May 01, 2026 - 11:39 EDT

About This Site

The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational
CNYRIC WAN Connection Operational
Spectrum Internet Services Operational
Voice Services Operational
CNYRIC Voice Services Operational
Northland Communication Operational
FirstLight Voice Services Operational
Verizon Voice Services Operational
Student Management Systems Operational
SchoolTool Operational
FrontLine Services IEP Direct Operational
Data Warehouse Services Operational
Test Scoring Services Operational
PowerSchool Products PowerSchool SIS Operational
PowerSchool Products Schoology Operational
PowerSchool Products Naviance Operational
Mass Communication Systems Operational
School Messenger Operational
Financial Services Operational
Nvision Operational
Wincap Operational
School ERP Pro Operational
Citrix Operational
Hosting Services Operational
District Hosted Websites Operational
IAAS Service Operational
Printing Services Operational
WebCRD Operational
Cloud Services Operational
ClassLink Active Directory Integration Operational
ClassLink Azure Integration Operational
ClassLink Google Integration Operational
ClassLink My Apps Operational
ClassLink Roster Server Operational
Clever Single Sign-On Operational
Google Apps Admin Console Operational
Google Apps Classroom Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Meet Operational
Google Apps Gmail Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Storage Operational
Lightspeed Systems Operational
Mimecast Operational
Zoom Meetings Operational
Ancillary Degraded Performance
Team Dynamix Operational
OKTA Operational
AimsWebb Operational
CNYRIC OTHER Degraded Performance
Food Service Operational
Mosaic Operational
NUTRkids Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming SchoolTool (MINDEX) Production Release May 5, 2026 22:00 - May 6, 2026 02:00 EDT

NYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, May 5th, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Posted on Apr 28, 2026 - 10:40 EDT

Upcoming SchoolTool (MINDEX) Maintenance May 19, 2026 22:00 - May 20, 2026 01:00 EDT

The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday, May 19th, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Posted on Apr 28, 2026 - 10:41 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, NY | OS Upgrade May 21, 2026 00:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location Multi Market, NY
Time Zone Eastern
Planned Start 05/21/2026 12:00AM EDT
Planned End 05/21/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location CircuitID Address Impact
OCM BOCES/MEXICO SCHOOLS
Z-side A-side
OCM BOCES/MEXICO SCHOOLS @ NWHNNYAC-OCM BOCES//4320 STRT 104 PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
4320 STATE HWY 104 , NEW HAVEN NY Loss of Service
OCM BOCES/MEXICO SCHOOLS
Z-side A-side
OCM BOCES/MEXICO SCHOOLS @ NWHNNYAC-OCM BOCES//4320 STRT 104 PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
4320 STATE HWY 104 , NEW HAVEN NY Loss of Service
OCM BOCES/MEXICO SCHOOLS
Z-side A-side
OCM BOCES/MEXICO SCHOOLS @ NWHNNYAC-OCM BOCES//4320 STRT 104 PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
4320 STATE HWY 104 , NEW HAVEN NY Loss of Service
OCM BOCES/MEXICO SCHOOLS
Z-side A-side
OCM BOCES/MEXICO SCHOOLS @ NWHNNYAC-OCM BOCES//4320 STRT 104 NWHNNYAC-OCM BOCES//4320 STRT 104
4320 STATE HWY 104 , NEW HAVEN NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST NWHNNYAC-OCM BOCES//4320 STRT 104
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - MASTER BILL 4
Z-side A-side
OCM BOCES - MASTER BILL 4 @ CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
44 SCHOOL DR, CENTRAL SQUARE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAO-MEXICO CENTRAL SCHOOL DISTRICT//16 FRAVOR RD MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST
16 FRAVOR RD, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST FLTNNY96-PALMERO ELEMENTARY SCHOOL//1638 COUNTY ROUTE 45
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNSQNY17-OCM BOCES//93 BARKER RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
93 BARKER RD, CENTRAL SQUARE NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY74-CITI BOCES//129 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
129 CAYUGA ST, FULTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ NDRWNY01-OCM BOCES//208 ROCKWELL RD NDRWNYAC-OCM BOCES//4479 S ONONDAGA RD
208 ROCKWELL RD, NEDROW NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CTVLNYAO-OCM BOCES//MCEVOY CAMPUS CRLDNY09-TWC//HUB DC-CORTLAND
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CTVLNYAO-OCM BOCES//MCEVOY CAMPUS CRLDNY09-TWC//HUB DC-CORTLAND
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CTVLNYAO-OCM BOCES//MCEVOY CAMPUS DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ HOMRNYAE-OCM BOCES/HOMER CSD//80 S WEST ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
80 S WEST ST, HOMER NY Loss of Service
Posted on May 01, 2026 - 14:48 EDT

Spectrum Maintenance Reschedule Notification: OCM BOCES | LOS | WATERTOWN, NY | OS Upgrade May 27, 2026 00:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location WATERTOWN, NY
Time Zone Eastern
Planned Start 05/27/2026 12:00AM EDT
Planned End 05/27/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 15 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY92-CITI BOCES//104 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
104 CAYUGA ST, FULTON NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY74-CITI BOCES//129 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
129 CAYUGA ST, FULTON NY Loss of Service
Posted on Apr 20, 2026 - 13:32 EDT

Upcoming SchoolTool (MINDEX) Production Release Jun 9, 2026 22:00 - Jun 10, 2026 02:00 EDT

NYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, June 9th beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Posted on Apr 28, 2026 - 10:45 EDT

Upcoming SchoolTool (MINDEX) Maintenance Jun 16, 2026 22:00 - Jun 17, 2026 01:00 EDT

The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday June 16th, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Posted on Apr 28, 2026 - 10:53 EDT
May 3, 2026

No incidents reported today.

May 2, 2026

No incidents reported.

May 1, 2026

Unresolved incident: Diligent Customer Facing Incident - BoardDocs - Users are unable to access the application - 1 May 2026.

Apr 30, 2026
Spectrum Maintenance Notification: OCM BOCES | LOS | ALBANY, NY | OS Upgrade
Completed - The scheduled maintenance has been completed.
Apr 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 EDT
Scheduled - Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location ALBANY, NY
Time Zone Eastern
Planned Start 04/30/2026 12:00AM EDT
Planned End 04/30/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MNLSNY47-OCM BOCES//4725 ENDERS RD FYVLNYAI-OCM BOCES//700 S MANLIUS ST
4725 ENDERS RD, MANLIUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNYAI-OCM BOCES//700 S MANLIUS ST FYVLNY35-OCM BOCES//704 S MANLIUS ST
700 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYHS-ITHACA CSD TRANSPORTATION//150 BOSTWICK RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
150 BOSTWICK RD, ITHACA NY Loss of Service
Apr 14, 06:54 EDT
Apr 29, 2026
Nextera CBT Testing
Resolved - Closing incident information has been shared with District Testing Coordinators.
Apr 29, 14:02 EDT
Update - An update from NWEA regarding Computer based testing have been sent to district testing contacts
Apr 29, 09:09 EDT
Identified - Districts across the state are reporting issues with the State Computer based testing system. The CNYRIC is in contact with the vendor and will provide updates as they become available.
Apr 29, 08:35 EDT
BoardDocs Connectivity Issues – Ongoing Performance Problems
Resolved - BoardDocs - Sites Are Inaccessible In The US Region
Incident resolved
This incident has been resolved.
Time posted
Apr 28, 22:08 UTC
Components affected
Operational Boards & Governance – BoardDocs - Boa...
Apr 29, 08:23 EDT
Update - We are continuing to monitor for any further issues.
Apr 29, 06:59 EDT
Monitoring - From the Vendor:

BoardDocs - Sites Are Inaccessible In The US Region
Incident status: Monitoring
A fix has been implemented and we are monitoring the results.
Time posted
Apr 28, 18:30 UTC
Components affected
Major Outage Boards & Governance – BoardDocs - Boa...
Apr 28, 14:38 EDT
Update - From the Vendor:

We are aware of a current system issue currently affecting BoardDocs sites in the US region. Our support and engineering teams are working on a resolution but a confirmed timeline is not yet available. We apologize for the disruption and inconvenience. Please continue to monitor https://status.diligent.com/ for updates and information.
Apr 28, 10:11 EDT
Investigating - From the Vendor:

BoardDocs - Sites Are Inaccessible In The US Region
Incident status: Investigating
We are currently investigating this issue.
Time posted
Apr 28, 13:03 UTC
Apr 28, 09:22 EDT
Apr 28, 2026
BoardDocs: Service Interruption today, 4/27/26
Resolved - This incident has been resolved.
Apr 28, 08:09 EDT
Investigating - Our Support and Engineering teams are working on a resolution but a confirmed timeline is not yet available.

We apologize for the disruption and inconvenience.

Please continue to monitor https://status.diligent.com/ for updates and information.

Thank you,
Apr 27, 13:27 EDT
Apr 27, 2026
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
***TimePiece release V1.26.0321.00***
Completed - The scheduled maintenance has been completed.
Apr 22, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 18:00 EDT
Scheduled - The CNYRIC will be installing TimePiece release V1.26.0321.00 into the TimePiece production databases on Wednesday, April 22, 2026, from 6 PM to 8 PM.

Please ensure that all users log out of TimePiece during this installation window.


If you have any questions or concerns, please feel free to reach out. Thank you,
Apr 22, 06:53 EDT
Upcoming SchoolTool (MINDEX) Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 EDT
Scheduled - The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday May 5th beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Mar 20, 08:27 EDT
Apr 21, 2026
Apr 20, 2026
Northland Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 20, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 19:00 EDT
Scheduled - Please be advised that Northland Communications will be performing maintenance that will impact all services during the following date and time:

April 20, 2026 from 7:00 PM to 8:00 PM

During this time, you may experience brief interruptions in all services. We anticipate any disruption to be minimal and appreciate your understanding as we work to improve the reliability of our network. We apologize for any inconvenience and sincerely appreciate your cooperation and support.

Your support ensures the optimal performance of our network facilities and equipment.

If you have any questions about this upcoming maintenance or need to update your contact information, please reach out to us at noc@northland.net or 866-624-2033.
Apr 6, 15:27 EDT
Apr 19, 2026

No incidents reported.

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