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The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational
CNYRIC WAN Connection Operational
Spectrum Internet Services Operational
Voice Services Operational
CNYRIC Voice Services Operational
Northland Communication Operational
FirstLight Voice Services Operational
Verizon Voice Services Operational
Student Management Systems Operational
SchoolTool Operational
FrontLine Services IEP Direct Operational
Data Warehouse Services Operational
Test Scoring Services Operational
PowerSchool Products PowerSchool SIS Operational
PowerSchool Products Schoology Operational
PowerSchool Products Naviance Operational
Mass Communication Systems Operational
School Messenger Operational
Financial Services Operational
Nvision Operational
Wincap Operational
School ERP Pro Operational
Citrix Operational
Hosting Services Operational
District Hosted Websites Operational
IAAS Service Operational
Printing Services Operational
WebCRD Operational
Cloud Services Operational
ClassLink Active Directory Integration Operational
ClassLink Azure Integration Operational
ClassLink Google Integration Operational
ClassLink My Apps Operational
ClassLink Roster Server Operational
Clever Single Sign-On Operational
Google Apps Admin Console Operational
Google Apps Classroom Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Meet Operational
Google Apps Gmail Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Storage Operational
Lightspeed Systems Operational
Mimecast Operational
Zoom Meetings Operational
Ancillary Operational
Team Dynamix Operational
OKTA Operational
AimsWebb Operational
CNYRIC OTHER Operational
Food Service Operational
Mosaic Operational
NUTRkids Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Northland Communications Maintenance Notification Sep 15, 2026 00:00-06:00 EDT

As part of our continued commitment to delivering reliable, secure, and high-performing services, Northland is investing in the modernization of our core network infrastructure. This work includes upgrades to critical network systems and the deployment of enhanced core routing platforms designed to improve network resiliency, increase capacity, strengthen redundancy, and support future growth.

During this maintenance window, customers may experience brief interruptions to voice, internet, and related services while network traffic is migrated, and resiliency mechanisms are validated. While some impact is possible, we anticipate any service disruptions to be minimal and will work to complete all activities as quickly and efficiently as possible.

These improvements are part of Northland's ongoing investment in our network and are intended to enhance overall service reliability, stability, and long-term performance for our customers.

If you have any questions regarding this maintenance or need to update your contact information, please contact our Network Operations Center at noc@northland.net or 866-624-2033.

Thank you for your understanding and continued partnership.

Sincerely,

Northland Communications

Network Operations Center

Posted on Sep 02, 2026 - 07:30 EDT

Northland Communications Maintenance Notification Sep 17, 2026 00:00-06:00 EDT

As part of our continued commitment to delivering reliable, secure, and high-performing services, Northland is investing in the modernization of our core network infrastructure. This work includes upgrades to critical network systems and the deployment of enhanced core routing platforms designed to improve network resiliency, increase capacity, strengthen redundancy, and support future growth.

During this maintenance window, customers may experience brief interruptions to voice, internet, and related services while network traffic is migrated, and resiliency mechanisms are validated. While some impact is possible, we anticipate any service disruptions to be minimal and will work to complete all activities as quickly and efficiently as possible.

These improvements are part of Northland's ongoing investment in our network and are intended to enhance overall service reliability, stability, and long-term performance for our customers.

If you have any questions regarding this maintenance or need to update your contact information, please contact our Network Operations Center at noc@northland.net or 866-624-2033.

Thank you for your understanding and continued partnership.

Sincerely,

Northland Communications

Network Operations Center

Posted on Sep 02, 2026 - 07:32 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep 22, 2026 00:00-06:00 EDT

Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 08/21/2026 12:00AM EDT
Planned End 08/21/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FREVNYAD-OCM BOCES/CASSAVANT ES/32 SCHOOL ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
32 SCHOOL ST, FREEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FREVNYAC-OCM BOCES/FREEVILLE ES/43 MAIN ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
43 MAIN ST, FREEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ NWFDNYAG-OCM BOCES/NEWFIELD CSD/247 MAIN ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
247 MAIN ST, NEWFIELD NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ GRTNNYAE-OCM BOCES//516 ELM ST GRTNNYAD-OCM BOCES//400 PERU RD
516 ELM ST, GROTON NY Loss of Service
OCM BOCES - SOUTH SENECA CSD
Z-side A-side
OCM BOCES - SOUTH SENECA CSD @ OVIDNY02-OCM BOCES//7263 MAIN ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
7263 MAIN ST, OVID NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ GRTNNYAD-OCM BOCES//400 PERU RD ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
400 PERU RD, GROTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ LNNGNYAV-OCM BOCES LANSING CENTRAL SCHOOL//300 RIDGE RD ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
300 RIDGE RD, LANSING NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYAL-DANBY CENTRAL SCHOOL DISTRICT//54 GUNDERMAN RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
54 GUNDERMAN RD, ITHACA NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYHS-ITHACA CSD TRANSPORTATION//150 BOSTWICK RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
150 BOSTWICK RD, ITHACA NY Loss of Service
ITHACA CITY SCHOOL DISTRICT
Z-side A-side
ITHACA CITY SCHOOL DISTRICT @ ITHCNYHP-ENFIELD ELEMENTARY SCHOOL//20 ENFIELD MAIN RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
20 ENFIELD MAIN RD, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ ITHCNYKC-OCM BOCES//1401 N CAYUGA ST ITHCNYCY-TWC//HUB IT-ITHACA (SYRCNYITH)
1401 N CAYUGA ST, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MORVNY15-OCM BOCES//16 JEWETT AVE MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT
16 JEWETT AVE, MORAVIA NY Loss of Service
OCM BOCES - MORAVIA CSD
Z-side A-side
OCM BOCES - MORAVIA CSD @ MORVNY07-OCM BOCES MORAVIA CSD/1/24 S MAIN ST MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT
24 S MAIN ST, MORAVIA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MNLSNY47-OCM BOCES//4725 ENDERS RD FYVLNYAI-OCM BOCES//700 S MANLIUS ST
4725 ENDERS RD, MANLIUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
68 S MAIN ST, MORAVIA NY Loss of Service

Posted on Aug 04, 2026 - 07:02 EDT

Northland Communications Maintenance Notification Sep 22, 2026 00:00-06:00 EDT

As part of our continued commitment to delivering reliable, secure, and high-performing services, Northland is investing in the modernization of our core network infrastructure. This work includes upgrades to critical network systems and the deployment of enhanced core routing platforms designed to improve network resiliency, increase capacity, strengthen redundancy, and support future growth.

During this maintenance window, customers may experience brief interruptions to voice, internet, and related services while network traffic is migrated, and resiliency mechanisms are validated. While some impact is possible, we anticipate any service disruptions to be minimal and will work to complete all activities as quickly and efficiently as possible.

These improvements are part of Northland's ongoing investment in our network and are intended to enhance overall service reliability, stability, and long-term performance for our customers.

If you have any questions regarding this maintenance or need to update your contact information, please contact our Network Operations Center at noc@northland.net or 866-624-2033.

Thank you for your understanding and continued partnership.

Sincerely,

Northland Communications

Network Operations Center

Posted on Sep 02, 2026 - 07:32 EDT

Spectrum Maintenance Notification: CRQ005000066457 | OCM BOCES | LOS | Multi Market, USA | Configuration Standardization Maintenance Sep 23, 2026 00:00-06:00 EDT

Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 08/18/2026 12:00AM EDT
Planned End 08/18/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
179 ROUTE 64, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ PLSKNYAR-OCM BOCES/PULASKI JR SR HS/4624 SALINA ST PLSKNYAP-OCM BOCES/CNYRIC//2 HINMAN RD
4624 SALINA ST, PULASKI NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ MEXCNY14-OSWEGO COUNTY BOCES (CITI)//5863 SCENIC AVE MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
5863 SCENIC AVE, MEXICO NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNYAX-CITI BOCES//11 RIVER GLEN DR MEXCNYAL-CITI BOCES//179 COUNTY ROUTE 64
11 RIVER GLEN DR, FULTON NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ MEXCNY19-CITI BOCES//3287 MAIN ST MEXCNYAL-CITI BOCES//179 COUNTY ROUTE 64
3287 MAIN ST, MEXICO NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY74-CITI BOCES//129 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
129 CAYUGA ST, FULTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNSQNY17-OCM BOCES//93 BARKER RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
93 BARKER RD, CENTRAL SQUARE NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY92-CITI BOCES//104 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
104 CAYUGA ST, FULTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNSQNY16-OCM BOCES//248 US ROUTE 11 CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
248 US ROUTE 11 248 US HWY 11, CENTRAL SQUARE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNSQNY16-OCM BOCES//248 US ROUTE 11 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
248 US ROUTE 11 248 US HWY 11, CENTRAL SQUARE NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ PHNXNYAH-SUNY OSWEGO//70 COUNTY ROUTE 59 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
70 COUNTY ROUTE 59, PHOENIX NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST FLTNNY96-PALMERO ELEMENTARY SCHOOL//1638 COUNTY ROUTE 45
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ PLSKNYAR-OCM BOCES/PULASKI JR SR HS/4624 SALINA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
4624 SALINA ST, PULASKI NY Loss of Service
OCM BOCES - MASTER BILL 4
Z-side A-side
OCM BOCES - MASTER BILL 4 @ PRISNYAL-OCM BOCES/APW CSD/639 COUNTY ROUTE 22 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
639 COUNTY ROUTE 22, PARISH NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FLTNNY87-OCM BOCES//6 WILLIAM GILLARD DR MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ SNCKNYAD-OCM BOCES-SANDY CREEK SCHOOLS//124 SALISBURY ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
124 SALISBURY ST, SANDY CREEK NY Loss of Service
OCM BOCES - MASTER BILL 4
Z-side A-side
OCM BOCES - MASTER BILL 4 @ CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
44 SCHOOL DR, CENTRAL SQUARE NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ PHNXNY03-OCM BOCES//116 VOLNEY ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
116 VOLNEY ST, PHOENIX NY Loss of Service
OCM BOCES - MARATHON HIGH SCHOOL
Z-side A-side
OCM BOCES - MARATHON HIGH SCHOOL @ CNTTNYAJ-AA COLE ELEMENTARY SCHOOL//1683 STATE ROUTE 49 CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
1683 STATE ROUTE 49, CONSTANTIA NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ HNBLNY06-OCM BOCES//928 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
928 CAYUGA ST, HANNIBAL NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ FLTNNYBK-OCM BOCES/OSWEGO COUNTY BOCES/167 S 4TH ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
167 S 4TH ST, FULTON NY Loss of Service
OCM BOCES - MASTER BILL 4
Z-side A-side
OCM BOCES - MASTER BILL 4 @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 OSWGNYCH-OSWEGO CITY SCHOOL//2 BUCCANEER BLVD
179 ROUTE 64, MEXICO NY Loss of Service
OCM BOCES/MEXICO SCHOOLS
Z-side A-side
OCM BOCES/MEXICO SCHOOLS @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
3338 MAIN ST, MEXICO NY Loss of Service
OCM
Z-side A-side
OCM @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
3338 MAIN ST, MEXICO NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 PRISNY05-TWC//HUB MP-MAPLEVIEW (SYRCNYMPH)
179 ROUTE 64, MEXICO NY Loss of Service

Posted on Jul 30, 2026 - 07:12 EDT

Spectrum Maintenance Reschedule Notification: OCM BOCES | LOS | Multi City / State, USA | Configuration Changes Sep 24, 2026 00:00-06:00 EDT

Description STD | LOS | Configuration Changes
Work Location Multi City / State, USA
Time Zone UTC/GMT
Planned Start 09/24/2026 04:00AM GMT
Planned End 09/24/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service

Posted on Aug 06, 2026 - 08:08 EDT

Northland Communications Maintenance Notification Sep 24, 2026 00:00-06:00 EDT

As part of our continued commitment to delivering reliable, secure, and high-performing services, Northland is investing in the modernization of our core network infrastructure. This work includes upgrades to critical network systems and the deployment of enhanced core routing platforms designed to improve network resiliency, increase capacity, strengthen redundancy, and support future growth.

During this maintenance window, customers may experience brief interruptions to voice, internet, and related services while network traffic is migrated, and resiliency mechanisms are validated. While some impact is possible, we anticipate any service disruptions to be minimal and will work to complete all activities as quickly and efficiently as possible.

These improvements are part of Northland's ongoing investment in our network and are intended to enhance overall service reliability, stability, and long-term performance for our customers.

If you have any questions regarding this maintenance or need to update your contact information, please contact our Network Operations Center at noc@northland.net or 866-624-2033.

Thank you for your understanding and continued partnership.

Sincerely,

Northland Communications

Network Operations Center

Posted on Sep 02, 2026 - 07:33 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | PORTSMOUTH, OH | Equipment Configuration Update Sep 24, 2026 00:00-06:00 EDT

Description STD | LOS | Equipment Configuration Update
Work Location PORTSMOUTH, OH
Time Zone UTC/GMT
Planned Start 09/24/2026 04:00AM GMT
Planned End 09/24/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service

Posted on Sep 08, 2026 - 09:07 EDT

Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | Multi City, USA | Equipment Maintenance Sep 25, 2026 00:00-04:00 EDT

Customer OCM BOCES - NORTH SYRACUSE CSD
Description STD | LOS | Equipment Maintenance
Work Location Multi City, USA
Time Zone UTC/GMT
Planned Start 08/20/2026 04:00AM GMT
Planned End 08/20/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NORTH SYRACUSE CSD
Z-side A-side
OCM BOCES - NORTH SYRACUSE CSD @ CICRNY80-OCM BOCES NORTH SYRACUSE CSD//6002 STATE ROUTE 31 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6002 STATE ROUTE 31, CICERO NY Loss of Service

Posted on Aug 03, 2026 - 08:47 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi City, USA | Equipment Maintenance Sep 25, 2026 00:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | Equipment Maintenance
Work Location Multi City, USA
Time Zone UTC/GMT
Planned Start 08/20/2026 04:00AM GMT
Planned End 08/20/2026 10:00AM GMT
Start Time Conversions
Eastern
Central
Mountain
Pacific
Hawaii 12:00AM -0400
11:00PM -0500
10:00PM -0600
09:00PM -0700
06:00PM -1000
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES
Z-side A-side
OCM BOCES @ ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
555 WARREN RD, ITHACA NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ DRTRNYAA-OCM BOCES DERUYTER HIGH SCHOOL//711 RAILROAD ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
711 RAILROAD ST, DERUYTER NY Loss of Service
OCM BOCES - EAST SYRACUSE MINOA CSD
Z-side A-side
OCM BOCES - EAST SYRACUSE MINOA CSD @ MNLSNYAS-OCM BOCES EAST SYRACUSE MINOA CSD//6400 FREMONT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6400 FREMONT RD, EAST SYRACUSE NY Loss of Service
OCM BOCES - SOLVAY CSD
Z-side A-side
OCM BOCES - SOLVAY CSD @ SLVYNYAE-OCM BOCES SOLVAY CSD//600 GERTRUDE AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
600 GERTRUDE AVE, SOLVAY NY Loss of Service
OCM BOCES JAMESVILLE DEWITT CSD
Z-side A-side
OCM BOCES JAMESVILLE DEWITT CSD @ FYVLNYHR-OCM BOCES JAMESVILLE DEWITT CSD//6845 EDINGER DR DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6845 EDINGER DR, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ LVRPNYGJ-OCM BOCES//200 ELWOOD DAVIS RD SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD
200 ELWOOD DAVIS RD, LIVERPOOL NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ PHNXNY03-OCM BOCES//116 VOLNEY ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
116 VOLNEY ST, PHOENIX NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ NDRWNYAC-OCM BOCES//4479 S ONONDAGA RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4479 S ONONDAGA RD, NEDROW NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ CZNVNY11-OCM BOCES CAZENOVIA JR SR HI//31 EMORY AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
31 EMORY AVE, CAZENOVIA NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ TLLYNY10-OCM BOCES TULLY JR & SR HIGH SCHOOL//5850 STATE ROUTE 80 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5850 STATE ROUTE 80, TULLY NY Loss of Service
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ LFYTNYAF-OCM BOCES LAFAYETTE JR SR//3122 US ROUTE 11 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
3122 US ROUTE 11, LAFAYETTE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FABSNYAD-OCM BOCES//1211 MILL ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1211 MILL ST, FABIUS NY Loss of Service

Posted on Aug 03, 2026 - 08:52 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | ROCHESTER, NY | 3rd Party | Software Modification Sep 28, 2026 00:00-04:00 EDT

Customer OCM BOCES
Description STD | LOS | 3rd Party | Software Modification
Work Location ROCHESTER, NY
Time Zone Eastern
Planned Start 09/28/2026 12:00AM EDT
Planned End 09/28/2026 04:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 30 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY92-CITI BOCES//104 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
104 CAYUGA ST, FULTON NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY74-CITI BOCES//129 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
129 CAYUGA ST, FULTON NY Loss of Service

Posted on Sep 10, 2026 - 07:03 EDT

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Postmortem - Read details
Sep 10, 14:40 EDT
Resolved - All Citrix services have been restored. Resolving the incident root cause investigation is on-going and will be posted upon completion.
Sep 10, 12:48 EDT
Update - Several Citrix servers have been restored. The CNYRIC continues to work on restoring all Citrix infrastrucure.
Sep 10, 11:43 EDT
Identified - The CNYRIC has identified the issue and is implementing fixes.
Sep 10, 10:20 EDT
Update - The CNYRIC continues to work with Citrix engineers in troubleshooting the issue. There is no ETA at this time.
Sep 10, 09:36 EDT
Update - The CNYRIC continues to work with Citrix engineers in troubleshooting the issue. There is no ETA at this time
Sep 10, 09:13 EDT
Update - The CNYRIC is working with Citrix Engineers to troubleshoot the issue. No ETA on resolution at this time.
Sep 10, 08:24 EDT
Investigating - Good Morning,

We are aware of an issue with Citrix this morning. Users are experiencing a black screen rather than the normal login prompt when trying to access their financial software. We will update everyone once a solution becomes available.

We apologize for any inconvenience.

Sep 10, 07:40 EDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Resolved - GoGuardian has reported:
Functionality has been restored for affected users. We are actively monitoring the GoGuardian Admin DNS Filtering service and continuing to investigate the root cause of the issue.

The CNYRIC will be resolving this incident.

Sep 8, 19:15 EDT
Identified - GoGuardian has posted the following status on their status page.

As of approximately 12:00 PM PDT, we have seen an increase in reports of delayed and/or failed resolution time within GoGuardian Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix.
We sincerely apologize for any inconvenience.

https://status.goguardian.com/

The CNYRIC will update as updates are provided by GoGuardian.

Sep 8, 16:37 EDT
Resolved - UPDATE:

The report servers have been restored and Frontline IEP is now working. We will provide more detail once we receive it from Frontline. Please contact the CNYRIC Helpdesk or Bob Reale (rreale@cnyric.org) should you need further assistance.

Sep 8, 08:28 EDT
Update - There is currently an issue with the Frontline IEP Report Servers. Therefore, IEPs cannot be accessed from any system, including the SchoolTool IEP Viewer. There is no anticipated time of resolution as of yet. We will post more information as it becomes available.
Sep 8, 08:23 EDT
Investigating - The CNYRIC is aware of an issue with the IEP link within Schooltool. The CNYRIC is working with the Vendor to resolve the issue. There is no ETR as of yet. We will post more information as it becomes available.
Sep 8, 08:12 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Resolved - This incident has been resolved.
Sep 3, 08:19 EDT
Identified - Mindex recently updated discipline permissions to allow greater control over the fields that can be viewed and/or edited for discipline referrals and classroom incidents. The CNYRIC team has been testing these new options and are noticing that the default settings made during the upgrade may not function as intended, and districts will need to review and update these permission settings for staff to submit discipline referrals or classroom incidents. Specifically, the "Add" permission only grants access to begin creating a referral or classroom incident. To add any fields in an incident or referral, the corresponding field permissions under "View" and “Edit" must be enabled as well. The default selection of only “Edit” will not allow staff to access these fields; therefore, corresponding “View” permissions must also be updated to provide the ability to submit incident or referral information.

In addition, the CNYRIC team recently notified Mindex that permissions for some required fields can be changed. However, if staff are not provided access to the required fields of location, offense, and description, they will receive an error and be unable to submit an incident or referral. Mindex is looking into this and will be getting back to our team with additional information.

A separate email with documentation and additional detail has been sent to Directors of Technology as indicated on the CNYRIC Trusted Agent Portal and to the Educational Data Services SchoolTool New Release contact list.

We will continue to provide updates as we receive more information. We sincerely appreciate your patience as Mindex works to provide more information about this upgrade and its features. If you have any additional questions or issues, please do not hesitate to contact your primary SchoolTool consultant or another SchoolTool Support team member.


Services Affected
SchoolTool Application

Sep 2, 13:28 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 EDT
Scheduled - Customer OCM BOCES
Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 09/03/2026 12:00AM EDT
Planned End 09/03/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 180 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ DRYDNYBD-OCM BOCES/DRYDEN ES//36 UNION ST DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD
36 UNION ST, DRYDEN NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ NWFDNYAG-OCM BOCES/NEWFIELD CSD/247 MAIN ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
247 MAIN ST, NEWFIELD NY Loss of Service
OCM BOCES - ITHACA CITY SCHOOL DISTRICT
Z-side A-side
OCM BOCES - ITHACA CITY SCHOOL DISTRICT @ ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
602 HANCOCK ST, ITHACA NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
555 WARREN RD, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ GRTNNYAE-OCM BOCES//516 ELM ST GRTNNYAD-OCM BOCES//400 PERU RD
516 ELM ST, GROTON NY Loss of Service
OCM BOCES - TRUMANSBURG CSD
Z-side A-side
OCM BOCES - TRUMANSBURG CSD @ TMBGNY03-OCM BOCES TRUMANSBURG CSD//100 WHIG ST ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
100 WHIG ST, TRUMANSBURG NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ DRYDNYBC-OCM BOCES/DRYDEN HS/118 FREEVILLE RD ITHCNYHC-OCM BOCES - SOUTH SENECA CSD//555 WARREN RD
118 FREEVILLE RD, DRYDEN NY Loss of Service
ITHACA CENTRAL SCHOOL DISTRICT
Z-side A-side
ITHACA CENTRAL SCHOOL DISTRICT @ ITHCNYHS-ITHACA CSD TRANSPORTATION//150 BOSTWICK RD ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST
150 BOSTWICK RD, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ ITHCNYKC-OCM BOCES//1401 N CAYUGA ST ITHCNYCY-TWC//HUB IT-ITHACA (SYRCNYITH)
1401 N CAYUGA ST, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ ITHCNYVV-OCM BOCES ITHACA SCHOOL DIST//602 HANCOCK ST ITHCNYCY-TWC//HUB IT-ITHACA (SYRCNYITH)
602 HANCOCK ST, ITHACA NY Loss of Service
OCM BOCES - LIVERPOOL CSD
Z-side A-side
OCM BOCES - LIVERPOOL CSD @ CLAYNYSG-OCM BOCES LIVERPOOL CSD//4338 WETZEL RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4338 WETZEL RD, LIVERPOOL NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES - BALDWINSVILLE CSD
Z-side A-side
OCM BOCES - BALDWINSVILLE CSD @ BAVLNYAO-OCM BOCES BALDWINSVILLE CSD//29 E ONEIDA ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
29 E ONEIDA ST, BALDWINSVILLE NY Loss of Service
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING
Z-side A-side
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING @ NSYRNYAV-OCM BOCES NORTH SYRACUSE ADMINISTRATION BUILDING//5355 W TAFT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5355 W TAFT RD, NORTH SYRACUSE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ PHNXNYAH-SUNY OSWEGO//70 COUNTY ROUTE 59 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
70 COUNTY ROUTE 59, PHOENIX NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT ARLSNY04-OCM BOCES//1879 W GENESEE STREET RD
68 S MAIN ST, MORAVIA NY Loss of Service

Aug 18, 06:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:01 EDT
Scheduled - Customer OCM BOCES - NORTH SYRACUSE CSD
Description STD | LOS | Configuration Standardization Maintenance
Work Location Multi Market, USA
Time Zone Eastern
Planned Start 09/03/2026 12:00AM EDT
Planned End 09/03/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 180 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NORTH SYRACUSE CSD
Z-side A-side
OCM BOCES - NORTH SYRACUSE CSD @ CICRNY80-OCM BOCES NORTH SYRACUSE CSD//6002 STATE ROUTE 31 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6002 STATE ROUTE 31, CICERO NY Loss of Service

Aug 18, 06:55 EDT

Sep 2, 2026

Sep 1, 2026

Completed - The scheduled maintenance has been completed.
Sep 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 EDT
Scheduled - Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location AUSTIN, TX

Time Zone Central
Planned Start 09/01/2026 12:00AM CDT
Planned End 09/01/2026 05:00AM CDT

Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNYAI-OCM BOCES//700 S MANLIUS ST FYVLNY35-OCM BOCES//704 S MANLIUS ST
700 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service

Aug 12, 12:13 EDT

Aug 31, 2026

Completed - The scheduled maintenance has been completed.
Aug 31, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 16:00 EDT
Scheduled - The CNYRIC will be replacing faulty infrastructure hardware during this maintenance window. There is no anticipated interruption to district services as redundant hardware and power will keep all systems operational.
Aug 31, 08:30 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.