All Systems Operational

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The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational
CNYRIC WAN Connection Operational
Spectrum Internet Services Operational
Voice Services Operational
CNYRIC Voice Services Operational
Northland Communication Operational
FirstLight Voice Services Operational
Verizon Voice Services Operational
Student Management Systems Operational
SchoolTool Operational
FrontLine Services IEP Direct Operational
Data Warehouse Services Operational
Test Scoring Services Operational
PowerSchool Products PowerSchool SIS Operational
PowerSchool Products Schoology Operational
PowerSchool Products Naviance Operational
Mass Communication Systems Operational
School Messenger Operational
Financial Services Operational
Nvision Operational
Wincap Operational
School ERP Pro Operational
Citrix Operational
Timepiece Operational
Hosting Services Operational
District Hosted Websites Operational
IAAS Service Operational
Printing Services Operational
WebCRD Operational
Cloud Services Operational
ClassLink Active Directory Integration Operational
ClassLink Azure Integration Operational
ClassLink Google Integration Operational
ClassLink My Apps Operational
ClassLink Roster Server Operational
Clever Single Sign-On Operational
Google Apps Admin Console Operational
Google Apps Classroom Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Meet Operational
Google Apps Gmail Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Storage Operational
Lightspeed Systems Operational
Mimecast Operational
Zoom Meetings Operational
Ancillary Operational
Team Dynamix Operational
OKTA Operational
AimsWebb Operational
CNYRIC OTHER Operational
Food Service Operational
Mosaic Operational
NUTRkids Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Northland Communications will be Performing Maintenance Nov 10, 2026 00:00-06:00 EST

November 10, 2026 from 12:00 AM to 6:00 AM

During this time, you may experience brief interruptions in all services. We anticipate any disruption to be minimal and appreciate your understanding as we work to improve the reliability of our network. We apologize for any inconvenience and sincerely appreciate your cooperation and support.
Posted on Oct 26, 2026 - 15:24 EDT

SCHOOL ERP PRO Maintenance Nov 17, 2026 10:00-19:00 EST

Please be advised that ERP Pro will undergo a critical server upgrade on Tuesday, November 17, 2026, starting at 10:00 AM.
The system will be completely unavailable during this time. Due to the scope of the upgrade and required post-maintenance testing, the outage is expected to last most of the day. The vendor anticipates that the system will back on line by 7:00 PM.
Posted on Oct 28, 2026 - 11:32 EDT

Upcoming SchoolTool (MINDEX) Maintenance Nov 17, 2026 22:00 - Nov 18, 2026 01:00 EST

The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday November 17th, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Posted on Sep 15, 2026 - 09:41 EDT

Upcoming SchoolTool (MINDEX) Production Release Nov 24, 2026 22:00 - Nov 25, 2026 02:00 EST

NYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, November 24th beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Posted on Sep 15, 2026 - 09:42 EDT

Oct 30, 2026

No incidents reported today.

Oct 29, 2026

Upcoming TIMEPIECE release / maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 21:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:01 EDT
Scheduled - The CNYRIC will be installing Timepiece release 1.26.1007.00 into production databases on Thursday, October 29, 2026, from 6 PM to 9 PM.

** Please ensure that all users are logged out of Timepiece during this time. **
Oct 28, 14:55 EDT
nVision Release 1.2.823
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 EDT
Scheduled - The CNYRIC will be installing nVision release 1.2.823 into the nVision production databases on Thursday, October 29, 2026, from 6 PM to 9 PM. Please ensure that all users log out of nVision during this time.


This release includes new enhancements that require specific permissions. If a user needs these permissions, the requests must come from an Authorized Contact.

PERMISSIONS TO BE ADDED FOR THE APPROPRIATE USERS
Bidding / Utilities / Export Requestor Bid Requests

Bidding / Utilities / Import Requestor Bid Requests

Accounting / Reports / Transaction Reports / Check Disapproval Query

Payroll / Reports / Diagnostic Reports / TSA Catch Up Contributions


If you have any questions or concerns, please feel free to reach out.

Thank you.
Oct 28, 12:30 EDT
Spectrum Emergency Maintenance: OCM BOCES | LOS | FAYETTEVILLE, NY | Equipment Migration
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 EDT
Scheduled - Customer OCM BOCES
Description Emergency Maintenance | LOS | Equipment Migration
Work Location FAYETTEVILLE, NY
Time Zone Eastern
Planned Start 10/29/2026 12:00AM EDT
Planned End 10/29/2026 10:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - MASTER BILL 2
Z-side A-side
OCM BOCES - MASTER BILL 2 @ CZNVNY11-OCM BOCES CAZENOVIA JR SR HI//31 EMORY AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
31 EMORY AVE, CAZENOVIA NY Loss of Service
Oct 26, 07:02 EDT

Oct 28, 2026

Upcoming SchoolTool (MINDEX) Production Release
Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 EDT
Scheduled - NYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, October 27th beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Sep 15, 09:36 EDT

Oct 27, 2026

Citrix Maintenance
Completed - Maintenance has been completed all systems have been restored.
Oct 27, 22:31 EDT
Update - CNYRIC Technicians continue to work on applying updates.
Oct 27, 20:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 EDT
Scheduled - The CNYRIC will be performing Citrix Maintenance at 8pm. Details regarding this maintenance will be sent to DOT's and Business Officials.
Oct 27, 11:06 EDT
Spectrum Maintenance Notification: OCM BOCES - NORTH SYRACUSE CSD | LOS | VIERA, FL | Equipment Configuration Update
Completed - The scheduled maintenance has been completed.
Oct 27, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:01 EDT
Scheduled - Customer OCM BOCES - NORTH SYRACUSE CSD
Description STD | LOS | Equipment Configuration Update
Work Location VIERA, FL
Time Zone Eastern
Planned Start 10/27/2026 12:00AM EDT
Planned End 10/27/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Contingency Notes
Redundant Circuits will be Impacted Separately

Impact Details:
Impact Type Loss of Service
Duration 60 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NORTH SYRACUSE CSD
Z-side A-side
OCM BOCES - NORTH SYRACUSE CSD @ CICRNY80-OCM BOCES NORTH SYRACUSE CSD//6002 STATE ROUTE 31 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6002 STATE ROUTE 31, CICERO NY Loss of Service
Oct 8, 14:27 EDT
Spectrum Maintenance Notification: OCM BOCES | LOS | VIERA, FL | Equipment Configuration Update
Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:00 EDT
Scheduled - Customer OCM BOCES
Description STD | LOS | Equipment Configuration Update
Work Location VIERA, FL
Time Zone Eastern
Planned Start 10/27/2026 12:00AM EDT
Planned End 10/27/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Contingency Notes
Redundant Circuits will be Impacted Separately

Impact Details:
Impact Type Loss of Service
Duration 60 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - LIVERPOOL CSD
Z-side A-side
OCM BOCES - LIVERPOOL CSD @ CLAYNYSG-OCM BOCES LIVERPOOL CSD//4338 WETZEL RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4338 WETZEL RD, LIVERPOOL NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES - BALDWINSVILLE CSD
Z-side A-side
OCM BOCES - BALDWINSVILLE CSD @ BAVLNYAO-OCM BOCES BALDWINSVILLE CSD//29 E ONEIDA ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
29 E ONEIDA ST, BALDWINSVILLE NY Loss of Service
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING
Z-side A-side
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING @ NSYRNYAV-OCM BOCES NORTH SYRACUSE ADMINISTRATION BUILDING//5355 W TAFT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5355 W TAFT RD, NORTH SYRACUSE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ PHNXNYAH-SUNY OSWEGO//70 COUNTY ROUTE 59 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
70 COUNTY ROUTE 59, PHOENIX NY Loss of Service
Oct 8, 14:26 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Upcoming SchoolTool (MINDEX) Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 EDT
Scheduled - The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday October 20th, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance
Sep 15, 09:33 EDT

Oct 20, 2026

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

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