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The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational
CNYRIC WAN Connection Operational
Spectrum Internet Services Operational
Voice Services Operational
CNYRIC Voice Services Operational
Northland Communication Operational
FirstLight Voice Services Operational
Verizon Voice Services Operational
Student Management Systems Operational
SchoolTool Operational
FrontLine Services IEP Direct Operational
Data Warehouse Services Operational
Test Scoring Services Operational
PowerSchool Products PowerSchool SIS Operational
PowerSchool Products Schoology Operational
PowerSchool Products Naviance Operational
Mass Communication Systems Operational
School Messenger Operational
Financial Services Operational
Nvision Operational
Wincap Operational
School ERP Pro Operational
Citrix Operational
Hosting Services Operational
District Hosted Websites Operational
IAAS Service Operational
Printing Services Operational
WebCRD Operational
Cloud Services Operational
ClassLink Active Directory Integration Operational
ClassLink Azure Integration Operational
ClassLink Google Integration Operational
ClassLink My Apps Operational
ClassLink Roster Server Operational
Clever Single Sign-On Operational
Google Apps Admin Console Operational
Google Apps Classroom Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Meet Operational
Google Apps Gmail Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Storage Operational
Lightspeed Systems Operational
Mimecast Operational
Zoom Meetings Operational
Ancillary Operational
Team Dynamix Operational
OKTA Operational
AimsWebb Operational
CNYRIC OTHER Operational
Food Service Operational
Mosaic Operational
NUTRkids Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Northland Communications will be performing maintenance - June 25, 2026 from 9:00 PM to 11:00 PM Jun 25, 2026 21:00 - Jun 26, 2026 00:00 EDT

Please be advised that Northland Communications will be performing maintenance that will impact all services during the following date and time:

June 25, 2026 from 9:00 PM to 11:00 PM

During this time, you may experience brief interruptions in all services. We anticipate any disruption to be minimal and appreciate your understanding as we work to improve the reliability of our network. We apologize for any inconvenience and sincerely appreciate your cooperation and support.

Your support ensures the optimal performance of our network facilities and equipment.

If you have any questions about this upcoming maintenance or need to update your contact information, please reach out to us at noc@northland.net or 866-624-2033.


Thank you for your understanding,

Your partners at Northland Communications
Posted on Jun 17, 2026 - 15:07 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, OH | Configuration Change Maintenance Jun 26, 2026 00:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | Configuration Change Maintenance
Work Location Multi Market, OH
Time Zone Eastern
Planned Start 06/26/2026 12:00AM EDT
Planned End 06/26/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MRTHNY07-OCM BOCES//24 ALBRO RD MRTHNYAD-OCM BOCES - MARATHON HIGH SCHOOL//1 E MAIN ST
24 ALBRO RD, MARATHON NY Loss of Service
OCM BOCES - MARATHON HIGH SCHOOL
Z-side A-side
OCM BOCES - MARATHON HIGH SCHOOL @ MRTHNYAD-OCM BOCES - MARATHON HIGH SCHOOL//1 E MAIN ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1 E MAIN ST, MARATHON NY Loss of Service
Posted on Jun 09, 2026 - 07:08 EDT

Spectrum Maintenance Notification: OCM BOCES | LOS | AUBURN, NY | OS Upgrade Jul 14, 2026 01:00-06:00 EDT

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location AUBURN, NY
Time Zone Eastern
Planned Start 07/14/2026 01:00AM EDT
Planned End 07/14/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 240 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNYAI-OCM BOCES//700 S MANLIUS ST FYVLNY35-OCM BOCES//704 S MANLIUS ST
700 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FYVLNY35-OCM BOCES//704 S MANLIUS ST LYNDNYAA-OCM BOCES//7173 MOTT RD
704 S MANLIUS ST, FAYETTEVILLE NY Loss of Service
Posted on Jun 17, 2026 - 12:12 EDT
Jun 25, 2026

No incidents reported today.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026
BoardDocs - Users Are Unable To Access Site in the US Region - 22 June 2026
Resolved - The issue has been resolved.
Jun 22, 15:15 EDT
Identified - BoardDocs - Users Are Unable To Access Site in the US Region
Incident status: Identified
The issue has been identified and a fix is being implemented.
Time posted
Jun 22, 13:20 UTC
Components affected
Degraded Performance Boards & Governance – BoardDocs - Boa...
Jun 22, 09:30 EDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Spectrum Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 EDT
Scheduled - Spectrum has scheduled maintenance for Friday 6/19/26 between 7-9am to replace one of
their dmarc switches located at the CNYRIC. During this replacement window the following WAN circuits will experience brief disruptions. This outage has been scheduled for 6/19/26 (Juneteenth holiday) at 7am in order to minimize the impact.
Cazenovia
Cincinnatus
DeRuyter
Fabius
Homer
Jamesville Dewitt
Lafayette
Marathon
Marcellus
McGraw
Onondaga Central
Tully
Westhill
May 13, 13:36 EDT
Jun 18, 2026

No incidents reported.

Jun 17, 2026
Upcoming SchoolTool (MINDEX) Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 16:06 EDT
Update - The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday, June 16th, beginning at 9:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 9:00 pm - midnight (12:00 am).


Mindex will also address the following issues reported by some users regarding the timeout notification behavior:
The timeout notification pop-up appears when using the Master Schedule Whiteboard.
Clicking the Continue button on the timeout notification pop-up does not continue the logged in session as expected.

Mindex has identified the cause of these issues and developed a fix. They will be targeting deployment of this fix during the scheduled maintenance window tonight. No additional downtime beyond this maintenance window is expected.


Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk if you need additional assistance or continue to experience issues related to the SchoolTool timeout notification after the fix is applied.
Jun 16, 16:05 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 16:02 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 16:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 15:59 EDT
Scheduled - The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday, June 16th, beginning at 9:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 9:00 pm - midnight (12:00 am).


Mindex will also address the following issues reported by some users regarding the timeout notification behavior:
The timeout notification pop-up appears when using the Master Schedule Whiteboard.
Clicking the Continue button on the timeout notification pop-up does not continue the logged in session as expected.

Mindex has identified the cause of these issues and developed a fix. They will be targeting deployment of this fix during the scheduled maintenance window tonight. No additional downtime beyond this maintenance window is expected.


Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk if you need additional assistance or continue to experience issues related to the SchoolTool timeout notification after the fix is applied.
Apr 28, 10:53 EDT
Jun 16, 2026
Spectrum Maintenance Notification: OCM BOCES | LOS | CLAYTON, NY | OS Upgrade
Completed - The scheduled maintenance has been completed.
Jun 16, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:01 EDT
Scheduled - Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location CLAYTON, NY
Time Zone Eastern
Planned Start 06/16/2026 12:00AM EDT
Planned End 06/16/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 360 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING
Z-side A-side
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING @ NSYRNYAV-OCM BOCES NORTH SYRACUSE ADMINISTRATION BUILDING//5355 W TAFT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5355 W TAFT RD, NORTH SYRACUSE NY Loss of Service
May 28, 09:23 EDT
Spectrum Maintenance Notification: OCM BOCES | LOS | Multi Market, NY | OS Upgrade
Completed - The scheduled maintenance has been completed.
Jun 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 EDT
Scheduled - Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location Multi Market, NY
Time Zone Eastern
Planned Start 06/16/2026 12:00AM EDT
Planned End 06/16/2026 06:00AM EDT
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 360 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
OCM BOCES - MCEVOY
Z-side A-side
OCM BOCES - MCEVOY @ SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD CTVLNYAO-OCM BOCES//MCEVOY CAMPUS
110 ELWOOD DAVIS RD, SYRACUSE NY Loss of Service
OCM BOCES - WEEDSPORT
Z-side A-side
OCM BOCES - WEEDSPORT @ WDPTNYAD-OCM BOCES//2821 E BRUTUS STREET RD WDPTNYBE-OCM BOCES//2910 TOWPATH RD
2821 E BRUTUS STREET RD, WEEDSPORT NY Loss of Service
May 28, 09:25 EDT
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

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