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The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational
CNYRIC WAN Connection Operational
Spectrum Internet Services Operational
Voice Services Operational
CNYRIC Voice Services Operational
Northland Communication Operational
FirstLight Voice Services Operational
Verizon Voice Services Operational
Student Management Systems Operational
SchoolTool Operational
FrontLine Services IEP Direct Operational
Data Warehouse Services Operational
Test Scoring Services Operational
PowerSchool Products PowerSchool SIS Operational
PowerSchool Products Schoology Operational
PowerSchool Products Naviance Operational
Mass Communication Systems Operational
School Messenger Operational
Financial Services Operational
Nvision Operational
Wincap Operational
Infinite Visions Operational
Citrix Operational
Hosting Services Operational
District Hosted Websites Operational
IAAS Service Operational
Printing Services Operational
WebCRD Operational
Cloud Services Operational
ClassLink Active Directory Integration Operational
ClassLink Azure Integration Operational
ClassLink Google Integration Operational
ClassLink My Apps Operational
ClassLink Roster Server Operational
Clever Single Sign-On Operational
Google Apps Admin Console Operational
Google Apps Classroom Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Meet Operational
Google Apps Gmail Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Storage Operational
Lightspeed Systems Operational
Mimecast Operational
Zoom Meetings Operational
Ancillary Operational
Team Dynamix Operational
OKTA Operational
AimsWebb Operational
CNYRIC OTHER Operational
Food Service Operational
Mosaic Operational
NUTRkids Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Spectrum Maintenance Notification: OCM BOCES | LOS | NEW YORK, NY | OS Upgrade Jan 7, 2026 00:00-06:00 EST

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location NEW YORK, NY
Time Zone Eastern
Planned Start 01/07/2026 12:00AM EST
Planned End 01/07/2026 06:00AM EST
Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 180 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

Circuits:
Customer Location Address Impact
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY74-CITI BOCES//129 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
129 CAYUGA ST, FULTON NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNY92-CITI BOCES//104 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
104 CAYUGA ST, FULTON NY Loss of Service
Posted on Dec 16, 2025 - 13:02 EST

Spectrum Maintenance Notification: OCM BOCES | LOS | MIDDLETOWN, NY | OS Upgrade Jan 9, 2026 00:00-06:00 EST

Customer OCM BOCES
Description STD | LOS | OS Upgrade
Work Location MIDDLETOWN, NY

Time Zone Eastern
Planned Start 01/09/2026 12:00AM EST
Planned End 01/09/2026 06:00AM EST

Window The Spectrum Business standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.

Impact Details:
Impact Type Loss of Service
Duration 180 (minutes)

Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Business technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Business Change Management to coordinate access for that location(s).

OCM BOCES
Z-side A-side
OCM BOCES @ ITHCNYHC-OCM BOCES/TST BOCES/555 WARREN RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
555 WARREN RD, ITHACA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CRLDNYHP-OCM BOCES//240 PORT WATSON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
240 PORT WATSON ST, CORTLAND NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CRLDNYBE-OCM BOCES//8 VALLEY VIEW DR DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
8 VALLEY VIEW DR, CORTLAND NY Loss of Service
OCM BOCES - MARATHON HIGH SCHOOL
Z-side A-side
OCM BOCES - MARATHON HIGH SCHOOL @ MRTHNYAD-OCM BOCES - MARATHON HIGH SCHOOL//1 E MAIN ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1 E MAIN ST, MARATHON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CNCNNYAC-OCM BOCES//2809 CINCINNATUS RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2809 CINCINNATUS RD, CINCINNATUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ HOMRNYAE-OCM BOCES/HOMER CSD//80 S WEST ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
80 S WEST ST, HOMER NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CTVLNYAO-OCM BOCES//MCEVOY CAMPUS DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MCGRNYAE-OCM BOCES//MCGRAW HIGH SCHOOL DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
10 W ACADEMY ST, MCGRAW NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ DRTRNYAA-OCM BOCES - DERUYTER HIGH SCHOOL//711 RAILROAD ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
711 RAILROAD ST, DERUYTER NY Loss of Service
OCM BOCES - LIVERPOOL CSD
Z-side A-side
OCM BOCES - LIVERPOOL CSD @ CLAYNYSG-OCM BOCES LIVERPOOL CSD//4338 WETZEL RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4338 WETZEL RD, LIVERPOOL NY Loss of Service
OCM BOCES - EAST SYRACUSE MINOA CSD
Z-side A-side
OCM BOCES - EAST SYRACUSE MINOA CSD @ MNLSNYAS-OCM BOCES EAST SYRACUSE MINOA CSD//6400 FREMONT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6400 FREMONT RD, EAST SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ SYRCNYCN-OCM BOCES//2 S CLINTON ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
2 S CLINTON ST, SYRACUSE NY Loss of Service
OCM BOCES - WEST GENESEE CSD
Z-side A-side
OCM BOCES - WEST GENESEE CSD @ DWTTNYBM-OCM BOCES//6075 E MOLLOY RD CMLSNYWG-HS WEST GENESEE//5201 W GENESEE ST
6075 E MOLLOY RD, DE WITT NY Loss of Service
OCM BOCES - BALDWINSVILLE CSD
Z-side A-side
OCM BOCES - BALDWINSVILLE CSD @ BAVLNYAO-OCM BOCES BALDWINSVILLE CSD//29 E ONEIDA ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
29 E ONEIDA ST, BALDWINSVILLE NY Loss of Service
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING
Z-side A-side
OCM BOCES - NORTH SYRACUSE ADMINISTRATION BUILDING @ NSYRNYAV-OCM BOCES NORTH SYRACUSE ADMINISTRATION BUILDING//5355 W TAFT RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5355 W TAFT RD, NORTH SYRACUSE NY Loss of Service
OCM BOCES
Z-side A-side
OCM BOCES @ HNBLNY10-OCM BOCES//787 STATE ROUTE 34 HNBLNY06-OCM BOCES//928 CAYUGA ST
787 STATE ROUTE 34, HANNIBAL NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNYAX-CITI BOCES//11 RIVER GLEN DR MEXCNYAL-CITI BOCES//179 COUNTY ROUTE 64
11 RIVER GLEN DR, FULTON NY Loss of Service
CITI BOCES*
Z-side A-side
CITI BOCES* @ FLTNNYAX-CITI BOCES//11 RIVER GLEN DR FLTNNY10-TWC//HUB FT-FULTON (SYRCNYFLT)
11 RIVER GLEN DR, FULTON NY Loss of Service
OCM BOCES - SOLVAY CSD
Z-side A-side
OCM BOCES - SOLVAY CSD @ SLVYNYAE-OCM BOCES SOLVAY CSD//600 GERTRUDE AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
600 GERTRUDE AVE, SOLVAY NY Loss of Service
OCM BOCES WESTHILL CSD
Z-side A-side
OCM BOCES WESTHILL CSD @ SYRDNYLF-OCM BOCES WESTHILL CSD//4501 ONONDAGA BLVD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4501 ONONDAGA BLVD, SYRACUSE NY Loss of Service
OCM BOCES JAMESVILLE DEWITT CSD
Z-side A-side
OCM BOCES JAMESVILLE DEWITT CSD @ FYVLNYHR-OCM BOCES JAMESVILLE DEWITT CSD//6845 EDINGER DR DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
6845 EDINGER DR, FAYETTEVILLE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
CITI BOCES
Z-side A-side
CITI BOCES @ PHNXNYAH-SUNY OSWEGO//70 COUNTY ROUTE 59 MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
70 COUNTY ROUTE 59, PHOENIX NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ LVRPNYGJ-OCM BOCES//200 ELWOOD DAVIS RD SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD
200 ELWOOD DAVIS RD, LIVERPOOL NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FLTNNY87-OCM BOCES//6 WILLIAM GILLARD DR MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
6 WILLIAM GILLARD DR, FULTON NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ PHNXNY03-OCM BOCES//116 VOLNEY ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
116 VOLNEY ST, PHOENIX NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ HNBLNY06-OCM BOCES//928 CAYUGA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
928 CAYUGA ST, HANNIBAL NY Loss of Service
OSWEGO COUNTY BOCES
Z-side A-side
OSWEGO COUNTY BOCES @ FLTNNYBK-OCM BOCES/OSWEGO COUNTY BOCES/167 S 4TH ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
167 S 4TH ST, FULTON NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ NDRWNYAC-OCM BOCES//4479 S ONONDAGA RD DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
4479 S ONONDAGA RD, NEDROW NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ CZNVNY11-OCM BOCES - CAZENOVIA JR SR HI//31 EMORY AVE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
31 EMORY AVE, CAZENOVIA NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ TLLYNY10-TULLY JR & SR HIGH SCHOOL//5850 STATE ROUTE 80 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
5850 STATE ROUTE 80, TULLY NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ LFYTNYAF-OCM BOCES - LAFAYETTE JR SR//3122 US ROUTE 11 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
3122 US ROUTE 11, LAFAYETTE NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MNLSNYAO-OCM BOCES - FAYETTEVILLE MANLIUS//8201 E SENECA TPKE DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
8201 E SENECA TPKE, MANLIUS NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ FABSNYAD-OCM BOCES//1211 MILL ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1211 MILL ST, FABIUS NY Loss of Service
OCM BOCES MANUAL BILL MASTER 4
Z-side A-side
OCM BOCES MANUAL BILL MASTER 4 @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 OSWGNYCH-OSWEGO CITY SCHOOL//2 BUCCANEER BLVD
179 ROUTE 64, MEXICO NY Loss of Service
OCM BOCES - NATIONAL
Z-side A-side
OCM BOCES - NATIONAL @ MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64 DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
179 ROUTE 64, MEXICO NY Loss of Service
Posted on Dec 17, 2025 - 13:43 EST

Spectrum Maintenance Notification Jan 9, 2026 00:00-06:00 EST

Spectrum will be conducting maintenance during their standard window. Customers will most likely experience a service outage.
Posted on Dec 22, 2025 - 13:47 EST

Upcoming SchoolTool (MINDEX) Maintenance Jan 20, 2026 22:00 - Jan 21, 2026 01:00 EST

The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday January 20th, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Posted on Dec 23, 2025 - 14:08 EST

Upcoming SchoolTool (MINDEX) Production Release Feb 3, 2026 22:00 - Feb 4, 2026 02:00 EST

CNYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, February 3rd, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am. An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website. The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Posted on Dec 23, 2025 - 14:11 EST

Upcoming SchoolTool (MINDEX) Maintenance Feb 17, 2026 14:15-17:15 EST

The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday February 17th, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am. Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Posted on Dec 23, 2025 - 14:16 EST
Dec 24, 2025
Upcoming SchoolTool Production Release
Completed - The scheduled maintenance has been completed.
Dec 24, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 22:00 EST
Scheduled - CNYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, December 23th, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am.


An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website.


The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.


Start Time
Tuesday, December 23th, at 10:00 pm


Duration
4 hour window: 10:00 pm - 2:00 am
Oct 28, 09:16 EDT
Dec 23, 2025
Dec 22, 2025
WebCRD Maintenance
Completed - The scheduled maintenance has been completed.
Dec 22, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 16:00 EST
Scheduled - Rochester Software Associates will be performing maintenance on WebCRD on December 22nd, 2025 from 4:00 pm to 5:00 pm. WebCRD will be unavailable during this time.
Dec 15, 11:27 EST
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Verizon intermittent issues
Resolved - Verizon has identified that their wireless network issues were causing disruptions to phone communication, and these have been resolved. Districts are reporting a return of normal phone service. At this time this incident will be closed.
Dec 19, 08:38 EST
Update - Currently still no updates to report. Thank-you
Dec 19, 08:19 EST
Update - At this point in time we do not have any word on how progress is going. We will update as the information becomes available. Please be aware that unless a major update is received, it is likely there will not be any further updates till the morning. Thank-you
Dec 18, 15:42 EST
Identified - Verizon is continuing to work on the degraded performance. At this time there is still no ETR. We will continue to update as the information becomes available.
Dec 18, 14:05 EST
Update - This issue has been escalated with Verizon, and they are actively working on identifying the issue.
Dec 18, 11:30 EST
Investigating - We are receiving several reports from districts that they are experiencing intermittent call failures. We have updated Verizon that is has become a widespread issue throughout the region. We will update as the information becomes available.
Dec 18, 10:58 EST
Dec 18, 2025
Dec 17, 2025
SchoolTool Announcement Monthly Windows Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 22:00 EST
Scheduled - The CNYRIC has been notified by Mindex that they are going to schedule monthly Windows maintenance work on SchoolTool servers on the 3rd Tuesday of each month. While this is low-risk work, Mindex believes that establishing a planned and predictable schedule will help districts anticipate any downtime. This first Windows maintenance will take place tonight, Tuesday, December 16th from 10:00-11:00 pm. This maintenance work will continue in the same manner moving forward on the third Tuesday of each month. Please note: This update requires one hour of downtime.

We sincerely appreciate your cooperation as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool Consultant.


Start Time
Tuesday, December 16th 10:00 pm

Duration
Expected downtime: 4 hours (10:00-11:00 pm)

Services Affected
SchoolTool Application
Oct 28, 09:14 EDT
nVision Release regarding the OBBBA
Completed - The scheduled maintenance has been completed.
Dec 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 18:00 EST
Scheduled - Please be advised that nVision will be unavailable starting tonight at 6:00 PM EST as we install a new, critical release.
We sincerely apologize for the short notice, as we understand this is less than the standard 24 hours. Due to the critical nature and importance of these updates, we needed to deploy them as quickly as possible.

Thank you for your patience and understanding.
Your Finance Team
Dec 16, 15:18 EST
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

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