CNYRIC Status Page Status

Nextera Admin

Update - NYSED has notified the CNYRIC that NWEA has identified the cause of the issue and is working to correct it. They do not have a timeline yet but NYSED will provide the field with an update tomorrow morning.
Nov 20, 2024 - 14:49 EST

Update - The CNYRIC has been informed by NYSED that the Question Sampler and Secure Browser practice tests are also impacted by the current NWEA outage. NWEA is working to resolve this; we will provide updates as they are received.
Nov 20, 2024 - 11:16 EST

Investigating - We have been advised by NWEA that Nextera Admin is currently down. NWEA is aware of the issue and working to address it as quickly as possible. We will let you all know once it’s resolved.
Nov 20, 2024 - 08:57 EST

About This Site

The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational

CNYRIC WAN Connection Operational

Spectrum Internet Services Operational

FirstLight Internet Services Operational

Crown Castle Internet Services Operational

Voice Services Operational

CNYRIC Voice Services Operational

Northland Communication Operational

FirstLight Voice Services Operational

Verizon Voice Services Operational

Student Management Systems Major Outage

SchoolTool Operational

FrontLine Services IEP Direct Operational

Data Warehouse Services Operational

Test Scoring Services Major Outage

PowerSchool Products PowerSchool SIS Under Maintenance

PowerSchool Products Schoology Operational

PowerSchool Products Naviance Operational

Mass Communication Systems Operational

School Messenger Operational

Financial Services Operational

Nvision Operational

Wincap Operational

Infinite Visions Operational

Hosting Services Operational

District Hosted Websites Operational

IAAS Service Operational

Printing Services Operational

WebCRD Operational

Cloud Services Operational

ClassLink Active Directory Integration Operational

ClassLink Azure Integration Operational

ClassLink Google Integration Operational

ClassLink My Apps Operational

ClassLink Roster Server Operational

Clever Single Sign-On Operational

Google Apps Admin Console Operational

Google Apps Classroom Operational

Google Apps Google Calendar Operational

Google Apps Google Docs Operational

Google Apps Google Drive Operational

Google Apps Google Meet Operational

Google Apps Gmail Operational

Google Cloud Platform Google Cloud Console Operational

Google Cloud Platform Google Cloud Storage Operational

Lightspeed Systems Operational

Mimecast Operational

Zoom Meetings Operational

Ancillary Operational

Team Dynamix Operational

OKTA Operational

AimsWebb Operational

Food Service Operational

Mosaic Operational

NUTRkids Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

FirstLight EMERGENCY Maintenance Notification-Trumansburg, NY

Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 EST

Scheduled - This notice is being sent to inform you of the upcoming emergency maintenance activity detailed below.

Event ID: 911243
FirstLight Ticket: 918697
Day 1 Start: 11/20/2024 12:00:00 AM ET
Day 1 End: 11/20/2024 6:00:00 AM ET

Description: FIRSTLIGHT IS PERFORMING A MANDATORY FIBER MAINTENANCE ON OUR NETWORK

Expected Impact: Loss of service for up to 3 hours during the maintenance window.

Affected Services
36.LHXZ.028104..FL 100 WHIG TRUMANSBURG, NY 14886
36.LHXZ.028104..FL 100 WHIG TRUMANSBURG, NY 14886

FirstLight apologizes for any inconvenience that this event may cause. Thank you for your understanding.
Nov 19, 07:13 EST

Nov 19, 2024

CNYRIC Important Notification SchoolTool Announcement Monthly Windows Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 EST

Scheduled - The CNYRIC has been notified by Mindex that they are going to schedule monthly Windows maintenance work on SchoolTool servers on the 3rd Tuesday of each month. While this is low-risk work, Mindex believes that establishing a planned and predictable schedule will help districts anticipate any downtime. This first Windows maintenance will take place tonight, Tuesday, November 19th from 10:00-11:00 pm. This maintenance work will continue in the same manner moving forward on the third Tuesday of each month. Please note: This update requires one hour of downtime.

We sincerely appreciate your cooperation as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool Consultant.

Start Time
Tuesday, November 19th 10:00 pm

Duration
Expected downtime: 1 hour (10:00-11:00 pm)

Services Affected
SchoolTool Application
Nov 19, 14:20 EST

CNYRIC Important Notification SchoolTool Announcement Grading App Release to Address New Grade Book Error Message

Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:00 EST

Scheduled - Updated Message:
The CNYRIC has been notified by Mindex that they postponed the Grading Application Release for additional testing and are now planning to release the SchoolTool Grading App Update this afternoon at 4:00 pm. Please note this update does not require downtime.

Original Message:
The CNYRIC has been notified by Mindex that they are planning to release a SchoolTool Grading App Update this afternoon to apply a fix for the reported error that many users have encountered while accessing the new grade book (Ticket 80045: "Sorry, something went wrong. If the problem persists, contact support"). Please note this update does not require downtime.

Given the significance of this issue for teachers, Mindex is planning to release this fix for the grading application on Monday, November 18, at 4 PM, with no required downtime. Mindex has conducted the same internal testing that preceded the successful bug fix release on Tuesday, November 12.

Accompanying this release will be a few minor/low risk updates to the grading application that had been completed prior to the bug fix. Please see below for the full list of updates included in this grading app release:

Bug fix for Ticket 80045 - Error message, "Sorry, something went wrong. If the problem persists, contact support" will no longer occur
Updated text labels in the grading area (score vs grade) to be more consistent
Updated search result message to be more informative when a user gets no results when trying to find standards to link to assignments
Updated descriptor/standard search to include the descriptor/standard short name in the search when in standards-view in the grade book.

We sincerely appreciate your cooperation as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool Consultant.

Start Time
Monday, November 18th 4:00 pm
Rescheduled: Tuesday, November 19th 4:00 pm

Duration
Expected downtime: none

Services Affected
SchoolTool Application
Nov 19, 14:04 EST

Nov 18, 2024

CNYRIC Important Notification SchoolTool Announcement Grading App Release to Address New Grade Book Error Message

Completed - The scheduled maintenance has been completed.
Nov 18, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 16:00 EST

Scheduled - The CNYRIC has been notified by Mindex that they are planning to release a SchoolTool Grading App Update this afternoon to apply a fix for the reported error that many users have encountered while accessing the new grade book (Ticket 80045: "Sorry, something went wrong. If the problem persists, contact support"). Please note this update does not require downtime.

Given the significance of this issue for teachers, Mindex is planning to release this fix for the grading application on Monday, November 18, at 4 PM, with no required downtime. Mindex has conducted the same internal testing that preceded the successful bug fix release on Tuesday, November 12.

Accompanying this release will be a few minor/low risk updates to the grading application that had been completed prior to the bug fix. Please see below for the full list of updates included in this grading app release:

Bug fix for Ticket 80045 - Error message, "Sorry, something went wrong. If the problem persists, contact support" will no longer occur
Updated text labels in the grading area (score vs grade) to be more consistent
Updated search result message to be more informative when a user gets no results when trying to find standards to link to assignments
Updated descriptor/standard search to include the descriptor/standard short name in the search when in standards-view in the grade book.

We sincerely appreciate your cooperation as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool Consultant.

Start Time
Monday, November 18th 4:00 pm

Duration
Expected downtime: none

Services Affected
SchoolTool Application
Nov 18, 11:43 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Cognos Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 EST

Scheduled - The CNYRIC will be performing emergency maintenance from 3pm-4pm to address outstanding issues. During this time Cognos Access will not be available.
Nov 13, 16:07 EST

Nov 13, 2024

Cognos Level 1 & 2 Down

Resolved - This incident has been resolved.
Nov 13, 16:04 EST

Update - The current issue has been resolved and Cognos Level 1 & Level 2 are operational. We will be performing Emergency maintenance tomorrow (11/13) from 3pm-4pm to address outstanding issues. During this time Cognos Access will not be available.
Nov 13, 16:04 EST

Investigating - Cognos Level 1 and Level 2 reports are not accessible. Users can log in to Cognos but receive an error message went accessing a specific report. We are looking into the issue.
Nov 13, 13:50 EST

Cognos Level 1 Down

Resolved - The previous issue with COGNOS Level 1 seems to be resolved but we will continue to monitor. If there are any additional problems, please contact the Service Desk.
Nov 13, 09:15 EST

Update - We are continuing to investigate this issue.
Nov 12, 15:21 EST

Investigating - Cognos Level 1 is currently down. We are aware of the problem and working on a solution. We will provide an update when we have more information.
Nov 12, 12:01 EST

SchoolTool Announcement: New Gradebook Issue - Submit Standards Based/Descriptor Grade Book Comment Changes Not Saving All dates/times relative to EST

Completed - The scheduled maintenance has been completed.
Nov 13, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 EST

Scheduled - Update:
The CNYRIC has been notified by Mindex that they are planning to release an emergency SchoolTool Upgrade, Version 22.1.R3 tonight. This upgrade will start at midnight and be completed by 4:00 am on November 13th. This upgrade will require downtime and SchoolTool will be unavailable during this timeframe.

In addition to fixing the saving of report card comments in the new gradebook, Mindex has included other high priority bug fixes. All expected fixes are listed below.

Home - Grading Application
Edits made to previously saved comments in the New Grade Book will display the changes in the grade book
and on the report card.
An error will no longer be received after assuming an account and accessing the new grade book for a
teacher using Google Classroom.

Census- Enrollment, Counseling
Enrollment records will show the accurate names for Created by and Last Modified by.
An ended enrollment in the current school year will show in the main enrollment view.
Users will no longer receive a server error when saving an Out Of District Enrollment.
Enrollment Type dropdown will respect Active and Rank values for Enrollment Types as set in the Maintenance
Enrollment Type table.
Exit Reasons will show as expected on ended enrollment records, including those reasons with no State Code
(Completed grade/Retained in grade).

Faculty
When assuming the account of a teacher, the assuming user will not receive an error when accessing the new
grade book.
Maintenance - New York State Reporting
Physical Interventions that do not have an associated State Response Type will not appear in the Student
Restraint Event extract.
The Response Reason Code (Field 15) in the Student Restraint Event extract will report the code rather than
the description for non-authorized reason codes.

Throughout the application
Updates have been applied throughout SchoolTool to improve overall performance.

We sincerely appreciate your cooperation as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool Consultant.

Original Notice:
The CNYRIC has been notified by Mindex of the following: Issue

The Mindex has been informed of an issue regarding the new Submit Descriptor/Standard Marking Period Grades screen. It has been reported that teachers are currently unable to successfully edit saved comments, and teachers may not realize their edits were not saved until the marking period window has closed.

Please note: This bug will impact anyone using the New Submit Standards-Based Report Card Grades screen and trying to edit comments they have already entered and saved. Teachers using the submit screen in the Legacy gradebook should not experience this issue.

Action needed: Mindex is currently working towards having a fix prepared for a release scheduled for Tuesday, November 12. Additional information regarding the scope of this release (including additional bugs that have been identified) and the measures implemented to prevent a recurrence of the caching issue will be provided in a subsequent status update.

Scenario: Teacher modifies a saved comment and selects the "Save & Close" button. However, when the teacher prints the report card or returns to the comment section, the original comment is displayed, and the updated comment is not saved. Please note that this will only affect edits, if the teacher enters a new comment or selects a comment from the comment bank without making edits, the comment will save as intended.

The current workaround (also highlighted in the screenshots below):
Copy the comment
Click Delete
Paste and edit the comment into the comment box
Add the comment with the necessary changes
Click Save & Close

We sincerely appreciate your patience as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool consultant.
Nov 12, 10:02 EST

CNYRIC Important Notification SchoolTool Announcement: New Gradebook Issue - Submit Standards Based/Descriptor Grade Book Comment Changes Not Saving

Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST

Scheduled - The CNYRIC has been notified by Mindex of the following: Issue

The Mindex has been informed of an issue regarding the new Submit Descriptor/Standard Marking Period Grades screen. It has been reported that teachers are currently unable to successfully edit saved comments, and teachers may not realize their edits were not saved until the marking period window has closed.

Please note: This bug will impact anyone using the New Submit Standards-Based Report Card Grades screen and trying to edit comments they have already entered and saved. Teachers using the submit screen in the Legacy gradebook should not experience this issue.

Action needed: Mindex is currently working towards having a fix prepared for a release scheduled for Tuesday, November 12. Additional information regarding the scope of this release (including additional bugs that have been identified) and the measures implemented to prevent a recurrence of the caching issue will be provided in a subsequent status update.

Scenario: Teacher modifies a saved comment and selects the "Save & Close" button. However, when the teacher prints the report card or returns to the comment section, the original comment is displayed, and the updated comment is not saved. Please note that this will only affect edits, if the teacher enters a new comment or selects a comment from the comment bank without making edits, the comment will save as intended.

The current workaround (also highlighted in the screenshots below):
Copy the comment
Click Delete
Paste and edit the comment into the comment box
Add the comment with the necessary changes
Click Save & Close

https://docs.google.com/document/d/1VCnmDno4lZ_0GOwlWKhuecSvwMqgM65WaDmkWSH7GwE/edit?usp=sharing

We sincerely appreciate your patience as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool consultant.
Nov 7, 08:30 EST

Nov 12, 2024

FirstLight Scheduled Maintenance Notification - Ticket 914036

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:00 EST

Scheduled - This notice is being sent to inform you of the upcoming maintenance activity detailed below.

FirstLight Ticket: 914036
Day 1 Start: 11/12/2024 12:00:00 AM ET
Day 1 End: 11/12/2024 6:00:00 AM ET
Backup day Start: 11/13/2024 12:00:00 AM ET
Backup day End: 11/16/2024 6:00:00 AM ET

Description: FIRSTLIGHT IS PERFORMING MAINTENANCE ON OUR NETWORK

Expected Impact: Loss of service for up to 60 minutes during the maintenance window.

Affected Services
400 Lake St, Ithaca, NY 14850, USA
501 Mitchell St, Ithaca, NY 14850, USA
75 Cornell St, Ithaca, NY 14850, USA
110 E Upland Rd, Ithaca, NY 14850, USA
302 W Buffalo St, Ithaca, NY 14850, USA
111 Chestnut St, Ithaca, NY 14850, USA
202 King St, Ithaca, NY 14850, USA
425 Winthrop Dr, Ithaca, NY 14850, USA
520 Hudson St, Ithaca, NY 14850, USA
560 Warren Rd, Ithaca, NY 14850, USA
555 Warren Rd, Ithaca, NY 14850, USA
400 Lake St, Ithaca, NY 14850, USA
501 Mitchell St, Ithaca, NY 14850, USA
75 Cornell St, Ithaca, NY 14850, USA
110 E Upland Rd, Ithaca, NY 14850, USA
302 W Buffalo St, Ithaca, NY 14850, USA
111 Chestnut St, Ithaca, NY 14850, USA
202 King St, Ithaca, NY 14850, USA
425 Winthrop Dr, Ithaca, NY 14850, USA
520 Hudson St, Ithaca, NY 14850, USA
560 Warren Rd, Ithaca, NY 14850, USA
555 Warren Rd, Ithaca, NY 14850, USA

FirstLight apologizes for any inconvenience that this event may cause. Thank you for your understanding.

Please reply to this notification with your ticket number (914036) and any issues if applicable.

By responding to this notification in a timely manner, FirstLight Change Management can attempt to resolve any potential conflicts that may arise.

Please note: Notifications identified as Emergency Maintenance cannot typically be rescheduled as the event contains a time-sensitive element.

If you have any questions or need additional information, please reply to this email or call the FirstLight Network Operations Center at 855-293-0779 reference your FirstLight ticket (914036).

Change Management

FirstLight
changemanagement
Oct 23, 10:41 EDT

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

FirstLight Scheduled Maintenance Notification - Ticket 913497

Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 EST

Scheduled - This notice is being sent to inform you of the upcoming maintenance activity detailed below.

Event ID: 913335
FirstLight Ticket: 913497
Day 1 Start: 11/7/2024 12:00:00 AM ET
Day 1 End: 11/7/2024 6:00:00 AM ET
Backup day Start: 11/8/2024 12:00:00 AM ET
Backup day End: 11/8/2024 6:00:00 AM ET

Description: FIRSTLIGHT IS PERFORMING MAINTENANCE ON OUR NETWORK

Expected Impact: Loss of service for up to 30 minutes during the maintenance window.

Affected Services
100 WHIG TRUMANSBURG, NY 14886
100 WHIG TRUMANSBURG, NY 14886

FirstLight apologizes for any inconvenience that this event may cause. Thank you for your understanding.

Please reply to this notification with your ticket number (913497) and any issues if applicable.

By responding to this notification in a timely manner, FirstLight Change Management can attempt to resolve any potential conflicts that may arise.

Please note: Notifications identified as Emergency Maintenance cannot typically be rescheduled as the event contains a time-sensitive element.

If you have any questions or need additional information, please reply to this email or call the FirstLight Network Operations Center at 855-293-0779 reference your FirstLight ticket (913497).

Change Management

FirstLight
changemanagement@firstlight.net www.firstlight.net
Oct 22, 07:13 EDT

Nov 6, 2024

No incidents reported.