Service Under Maintenance
About This Site
The following is the Status Page for Central New York Regional Information Center.
Regional Internet Connection
Operational
CNYRIC WAN Connection
?
Operational
Spectrum Internet Services
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Operational
Voice Services
Operational
CNYRIC Voice Services
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Operational
Northland Communication
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Operational
FirstLight Voice Services
?
Operational
Verizon Voice Services
Operational
Student Management Systems
Under Maintenance
SchoolTool
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Operational
FrontLine Services IEP Direct
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Operational
Data Warehouse Services
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Operational
Test Scoring Services
?
Operational
PowerSchool Products PowerSchool SIS
Under Maintenance
PowerSchool Products Schoology
Operational
PowerSchool Products Naviance
Operational
Mass Communication Systems
Operational
School Messenger
Operational
Financial Services
Operational
Nvision
?
Operational
Wincap
?
Operational
Infinite Visions
?
Operational
Citrix
Operational
Hosting Services
Operational
District Hosted Websites
Operational
IAAS Service
?
Operational
Printing Services
Operational
WebCRD
Operational
Cloud Services
Operational
ClassLink Active Directory Integration
Operational
ClassLink Azure Integration
Operational
ClassLink Google Integration
Operational
ClassLink My Apps
Operational
ClassLink Roster Server
Operational
Clever Single Sign-On
Operational
Google Apps Admin Console
Operational
Google Apps Classroom
Operational
Google Apps Google Calendar
Operational
Google Apps Google Docs
Operational
Google Apps Google Drive
Operational
Google Apps Google Meet
Operational
Google Apps Gmail
Operational
Google Cloud Platform Google Cloud Console
Operational
Google Cloud Platform Google Cloud Storage
Operational
Lightspeed Systems
?
Operational
Mimecast
?
Operational
Zoom Meetings
Operational
Ancillary
Operational
Team Dynamix
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Operational
OKTA
?
Operational
AimsWebb
Operational
CNYRIC OTHER
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Operational
Food Service
Operational
Mosaic
?
Operational
NUTRkids
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upcoming SchoolTool Maintenance Nov 18, 2025 22:00 - Nov 19, 2025 01:00 EST
The CNYRIC has been notified by Mindex that system maintenance for the SchoolTool servers is scheduled for Tuesday, November 18th, beginning at 10:00 pm. During this maintenance window, the SchoolTool application will be unavailable from 10:00 pm - 1:00 am.
Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Start Time
Tuesday, November 18th, at 10:00 pm
Duration
3 hour window: 10:00 pm - 1:00 am
Posted on Sep 22, 2025 - 14:34 EDT
Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Start Time
Tuesday, November 18th, at 10:00 pm
Duration
3 hour window: 10:00 pm - 1:00 am
Posted on Sep 22, 2025 - 14:34 EDT
Upcoming SchoolTool Production Release Nov 25, 2025 09:03-13:03 EST
CNYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, November 25th, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am.
An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website.
The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Start Time
Tuesday, November 25th, at 10:00 pm
Duration
4 hour window: 10:00 pm - 2:00 am
Posted on Oct 28, 2025 - 09:07 EDT
An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website.
The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Start Time
Tuesday, November 25th, at 10:00 pm
Duration
4 hour window: 10:00 pm - 2:00 am
Posted on Oct 28, 2025 - 09:07 EDT
SchoolTool Announcement Monthly Windows Maintenance Dec 16, 2025 09:12-13:12 EST
The CNYRIC has been notified by Mindex that they are going to schedule monthly Windows maintenance work on SchoolTool servers on the 3rd Tuesday of each month. While this is low-risk work, Mindex believes that establishing a planned and predictable schedule will help districts anticipate any downtime. This first Windows maintenance will take place tonight, Tuesday, December 16th from 10:00-11:00 pm. This maintenance work will continue in the same manner moving forward on the third Tuesday of each month. Please note: This update requires one hour of downtime.
We sincerely appreciate your cooperation as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool Consultant.
Start Time
Tuesday, December 16th 10:00 pm
Duration
Expected downtime: 4 hours (10:00-11:00 pm)
Services Affected
SchoolTool Application
Posted on Oct 28, 2025 - 09:14 EDT
We sincerely appreciate your cooperation as Mindex works to update the system as needed. If you have any further questions or issues, please do not hesitate to to contact your primary SchoolTool Consultant.
Start Time
Tuesday, December 16th 10:00 pm
Duration
Expected downtime: 4 hours (10:00-11:00 pm)
Services Affected
SchoolTool Application
Posted on Oct 28, 2025 - 09:14 EDT
Upcoming SchoolTool Production Release Dec 23, 2025 09:15-13:15 EST
CNYRIC has been notified by Mindex that a SchoolTool Production Release and Upgrade is scheduled for Tuesday, December 23th, beginning at 10:00 pm. During this upgrade, the SchoolTool application will be unavailable from 10:00 pm - 2:00 am.
An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website.
The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Start Time
Tuesday, December 23th, at 10:00 pm
Duration
4 hour window: 10:00 pm - 2:00 am
Posted on Oct 28, 2025 - 09:16 EDT
An email notification with additional details will be sent to Student Management Contacts identified in the CNYRIC Trusted Agent Portal and to those on the CNYRIC EDS SchoolTool Upgrade Contact List. More details on features, fixes, and components are also available on the Mindex Release History website.
The CNYRIC EDS SchoolTool Support Team will send out any additional information, resources and documentation as it becomes available. Please do not hesitate to contact your primary SchoolTool Consultant or the CNYRIC Help Desk for additional assistance.
Start Time
Tuesday, December 23th, at 10:00 pm
Duration
4 hour window: 10:00 pm - 2:00 am
Posted on Oct 28, 2025 - 09:16 EDT