Partially Degraded Service

About This Site

The following is the Status Page for Central New York Regional Information Center.

Regional Internet Connection Operational
CNYRIC WAN Connection ? Operational
Spectrum Internet Services ? Operational
FirstLight Internet Services ? Operational
Crown Castle Internet Services ? Operational
Voice Services Operational
CNYRIC Voice Services ? Operational
Northland Communication ? Operational
FirstLight Voice Services ? Operational
Verizon Voice Services Operational
Student Management Systems Operational
SchoolTool ? Operational
FrontLine Services IEP Direct ? Operational
Data Warehouse Services ? Operational
Test Scoring Services ? Operational
PowerSchool Products PowerSchool SIS Operational
PowerSchool Products Schoology Operational
PowerSchool Products Naviance Operational
Mass Communication Systems Operational
School Messenger Operational
Financial Services Operational
Nvision ? Operational
Wincap ? Operational
Infinite Visions ? Operational
Hosting Services Operational
District Hosted Websites Operational
IAAS Service ? Operational
Printing Services Operational
WebCRD Operational
Cloud Services Degraded Performance
ClassLink Active Directory Integration Operational
ClassLink Azure Integration Operational
ClassLink Google Integration Operational
ClassLink My Apps Operational
ClassLink Roster Server Operational
Clever Single Sign-On Degraded Performance
Google Apps Admin Console Operational
Google Apps Classroom Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Meet Operational
Google Apps Gmail Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Storage Operational
Lightspeed Systems ? Operational
Mimecast ? Operational
Zoom Meetings Operational
Ancillary Services Operational
90 days ago
100.0 % uptime
Today
Team Dynamix ? Operational
90 days ago
100.0 % uptime
Today
OKTA ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Customer OCM BOCES
Description STD | LOS | Circuit Migration
Work Location PARISH, NY
Ticket CRQ000012504548/TAS000013364014
Time Zone Eastern
Planned Start 03/29/2024 12:00AM EDT
Planned End 03/29/2024 10:00AM EDT
Window The Spectrum Enterprise standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.
Impact Details:
Impact Type Loss of Service
Duration 180 (minutes)
Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Enterprise technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Enterprise Change Management to coordinate access for that location(s).
Circuits:
Customer Location CircuitID Address Impact
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ PLSKNYAR-OCM BOCES/PULASKI JR SR HS/4624 SALINA ST MEXCNYAL-OCM BOCES OSWEGO CSD//179 COUNTY ROUTE 64
4624 SALINA ST, PULASKI NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ PLSKNYAR-OCM BOCES/PULASKI JR SR HS/4624 SALINA ST PLSKNYAP-OCM BOCES/CNYRIC//2 HINMAN RD
4624 SALINA ST, PULASKI NY Loss of Service

Posted on Mar 13, 2024 - 12:07 EDT
Description STD | LOS | OS Upgrade
Work Location EAST_SYRACUSE, NY
Ticket CRQ000012495506/TAS000013346683
Time Zone Eastern
Planned Start 04/02/2024 12:00AM EDT
Planned End 04/02/2024 06:00AM EDT
Window The Spectrum Enterprise standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.
Impact Details:
Impact Type Loss of Service
Duration 30 (minutes)
Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Enterprise technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Enterprise Change Management to coordinate access for that location(s).
Circuits:
Customer Location CircuitID Address Impact
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ WDPTNYAD-OCM BOCES//2821 E BRUTUS STREET RD ARLSNY04-OCM BOCES/1879 W GENESEE STREET RD
2821 E BRUTUS STREET RD, WEEDSPORT NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ SKNTNYAK-OCM BOCES - SKANEATELES HIGH SCHOOL/49 E ELIZABETH ST ARLSNY04-OCM BOCES/1879 W GENESEE STREET RD
49 E ELIZABETH ST, SKANEATELES NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ MORVNY08-MORAVIA CENTRAL SCHOOL DISTRICT//68 S MAIN ST ARLSNY04-OCM BOCES/1879 W GENESEE STREET RD
68 S MAIN ST, MORAVIA NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ AURRNYAL-OCM BOCES/2384 STRT 34B ARLSNY04-OCM BOCES/1879 W GENESEE STREET RD
2384 STRT 34B, AURORA NY Loss of Service

Posted on Mar 06, 2024 - 13:28 EST
This notice is being sent to inform you of the upcoming maintenance activity detailed below.

Event ID: 860623
FirstLight Ticket: 861261
Day 1 Start: 4/9/2024 12:00:00 AM ET
Day 1 End: 4/9/2024 4:00:00 AM ET
Backup day Start: 4/10/2024 12:00:00 AM ET
Backup day End: 4/10/2024 4:00:00 AM ET

Description: FIRSTLIGHT IS PERFORMING MAINTENANCE ON OUR NETWORK

Expected Impact: Loss of service for up to 2 hours during the maintenance window.

Affected Services
100 WHIG TRUMANSBURG, NY 14886


FirstLight apologizes for any inconvenience that this event may cause. Thank you for your understanding.

Posted on Mar 14, 2024 - 10:41 EDT
Description STD | LOS | OS Upgrade
Work Location COVINGTON, NY
Ticket CRQ000012484201/TAS000013320641
Time Zone Eastern
Planned Start 04/10/2024 12:00AM EDT
Planned End 04/10/2024 06:00AM EDT
Window The Spectrum Enterprise standard maintenance window is Mon-Fri (12:00am-6:00am). For multi-night maintenances, work will begin and end during this window each day.
Impact Details:
Impact Type Loss of Service
Duration 120 (minutes)
Location Requirements: (If there are location specific instructions, they'll be outlined here.)
Spectrum Enterprise technicians may on occasion require access to a client location(s). When site access is needed, the client will receive a separate notification from Spectrum Enterprise Change Management to coordinate access for that location(s).
Circuits:
Customer Location CircuitID Address Impact
OCM BOCES - PRI SERVICES - NEW HAVEN NY
Z-side A-side
OCM BOCES - PRI SERVICES - NEW HAVEN NY @ NWHNNYAC-OCM BOCES//4320 STRT 104 PRISNY05-TWC/HUB MP-MAPLEVIEW (SYRCNYMPH)
4320 STATE HWY 104 AKA 4320 STATE RTE 104, NEW HAVEN NY Loss of Service
OCM BOCES - PRI SERVICES - NEW HAVEN NY
Z-side A-side
OCM BOCES - PRI SERVICES - NEW HAVEN NY @ NWHNNYAC-OCM BOCES//4320 STRT 104 PRISNY05-TWC/HUB MP-MAPLEVIEW (SYRCNYMPH)
4320 STATE HWY 104 AKA 4320 STATE RTE 104, NEW HAVEN NY Loss of Service
OCM BOCES - PRI SERVICES - NEW HAVEN NY
Z-side A-side
OCM BOCES - PRI SERVICES - NEW HAVEN NY @ NWHNNYAC-OCM BOCES//4320 STRT 104 PRISNY05-TWC/HUB MP-MAPLEVIEW (SYRCNYMPH)
4320 STATE HWY 104 AKA 4320 STATE RTE 104, NEW HAVEN NY Loss of Service
OCM BOCES - PRI SERVICES - NEW HAVEN NY
Z-side A-side
OCM BOCES - PRI SERVICES - NEW HAVEN NY @ NWHNNYAC-OCM BOCES//4320 STRT 104 NWHNNYAC-OCM BOCES//4320 STRT 104
4320 STATE HWY 104 AKA 4320 STATE RTE 104, NEW HAVEN NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST NWHNNYAC-OCM BOCES//4320 STRT 104
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ UNSPNYAE-OCM BOCES//26 HOMER ST UNSPNYAG-OCM BOCES//239 CAYUGA ST
26 HOMER ST, UNION SPRINGS NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ MEXCNYAO-MEXICO CENTRAL SCHOOL DISTRICT//16 FRAVOR RD MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST
16 FRAVOR RD, MEXICO NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ MEXCNYAR-OCM BOCES MEXICO CENTRAL SCHOOL DISTRICT//3338 MAIN ST FLTNNY96-PALMERO ELEMENTARY SCHOOL//1638 COUNTY ROUTE 45
3338 MAIN ST, MEXICO NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ SYRCNYED-OCM BOCES//110 ELWOOD DAVIS RD CTVLNYAO-OCM BOCES/MCEVOY CAMPUS
110 ELWOOD DAVIS RD, SYRACUSE NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ BRWTNY12-OCM BOCES//9530 BREWERTON RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
9530 BREWERTON RD, BREWERTON NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ UNSPNY07-OCM BOCES//39 GROVE ST UNION SPRINGS UNSPNYAE-OCM BOCES//26 HOMER ST
39 GROVE ST, UNION SPRINGS NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ CNSQNY17-OCM BOCES//93 BARKER RD CNSQNY12-PAUL V MOORE HIGH SCHOOL//44 SCHOOL DR
93 BARKER RD, CENTRAL SQUARE NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ NDRWNY01-OCM BOCES//208 ROCKWELL RD NDRWNYAC-OCM BOCES//4479 S ONONDAGA RD
208 ROCKWELL RD, NEDROW NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ CTVLNYAO-OCM BOCES/MCEVOY CAMPUS CRLDNY09-TWC/HUB DC-CORTLAND
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ CTVLNYAO-OCM BOCES/MCEVOY CAMPUS CRLDNY09-TWC/HUB DC-CORTLAND
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ CTVLNYAO-OCM BOCES/MCEVOY CAMPUS DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
1710 STATE ROUTE 13, CORTLANDVILLE (TOWN OF) NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ HOMRNYAE-OCM BOCES/HOMER CSD//80 S WEST ST DWTTNYBM-OCM BOCES//6075 E MOLLOY RD
80 S WEST ST, HOMER NY Loss of Service
OCM BOCES - NAT
Z-side A-side
OCM BOCES - NAT @ MRTHNY07-OCM BOCES//24 ALBRO RD MRTHNYAD-OCM BOCES - MARATHON HIGH SCHOOL//1 E MAIN ST
24 ALBRO RD, MARATHON NY Loss of Service

Posted on Mar 13, 2024 - 09:52 EDT
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - CNYRIC has been notified by Mindex that the SchoolTool Identity Server is currently operating at its original level of performance and service has been fully restored for all impacted districts. The Mindex team is investigating the cause of the outage and the Mindex and CNYRIC teams will continue to monitor performance.

We sincerely appreciate your patience as Mindex worked to identify and address the incident as quickly as possible. If you have any further questions, please do not hesitate to to contact your primary SchoolTool consultant

Mar 15, 09:12 EDT
Update - CNYRIC has been notified by Mindex of an issue they are currently seeing in degradation in performance on some SchoolTool sites. If you experience any performance issues or slowness or receive a “504 Gateway Timeout’ error, please report this to your CNYRIC primary SchoolTool Consultant or the CNYRIC helpdesk. The EDS SchoolTool team will report this to Mindex via a support ticket.

Mindex is actively working on resolving this and this is their top priority. They will provide additional communication once they have fully restored performance to normal levels.

Thank you for your cooperation and understanding. As always, please do not hesitate to contact your primary SchoolTool consultant should you have any questions about this issue.

Mar 15, 08:59 EDT
Identified - It looks like that Schooltool may be starting to become available again.
Mar 15, 08:50 EDT
Update - The Vendor, Mindex, is aware of the issue and are working as fast as they can to resolve. No ETA as of now.
Mar 15, 08:30 EDT
Investigating - There is currently an issue with Schooltool right now. No ETA as of yet.
Mar 15, 08:24 EDT
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 15:00 EST
Scheduled - Mindex will be providing an update for the new grade book application. This update includes the following change:


New Feature - Grade Book Reports: All existing grade book reports can now be accessed from the new grade book. The available reports include the following:
Assignment Report
Grade Book Report
Plan Book Report
Grade Distribution Report
Missing Assignment Report
Grade Calculation Report
The new grading application is centrally hosted in the Mindex cloud so this update can be deployed for all districts with no action to be taken by districts or RICs. The deployment of this update will not require downtime and will not impact individuals currently using the system.


This update is scheduled to be deployed this afternoon on Friday, March 8th.


Thank you for your cooperation. Please do not hesitate to contact your primary SchoolTool consultant should you have any questions about this upgrade.

Mar 8, 07:56 EST
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 22:00 EST
Scheduled - The Mindex team will be performing system maintenance on the SchoolTool Identity Server on Wednesday, March 6th, beginning at 10:00 pm.

During this maintenance window, the SchoolTool login service will be temporarily unavailable in the following scenarios:
Sites using Google Authentication
Sites configured to use Microsoft SSO in the SchoolTool Mobile App
Any sites updated with the new login screen, regardless of login method
Other login functionality will not be impacted during this time.

The anticipated downtime is approximately 15 minutes. Once this maintenance is complete, the SchoolTool login service will be restored.

We appreciate your patience and understanding. As always, if you have any questions, please contact your primary SchoolTool Consultant for assistance.

Start Time
Wednesday, March 6th, at 10:00 pm

Duration
2 hour window: 10:00 pm - 12:00 am
Expected downtime: 15 minutes

Services Affected
Google Authentication for SchoolTool
Microsoft SSO in the SchoolTool Mobile App
Sites updated with the new authentication and login solutions released in April 2023

Mar 6, 09:53 EST
Mar 6, 2024
Mar 5, 2024

No incidents reported.

Mar 4, 2024
Resolved - This incident has been resolved.
Mar 4, 10:12 EST
Update - Update - 2-27-2024

CNYRIC has been notified by Mindex of the release of a new hot fix, #75385, to address an issue related to credits not displaying on the transcript as expected after overriding a final average using the new Override Calculated Final Averages screen.


While an installation of a hot fix does not require down time, this hot fix is recommended to be applied during off hours. For districts hosted on the Mindex Cloud, Mindex will apply this hotfix on Tuesday night, February 27th from 10:00 pm-3:00 am. There will be no downtime needed to apply this correction.

A previous fix resolved the credit issue for any new overrides that are completed; however, credits were not updated for any previously completed average overrides. This new hot fix, #75385, resolves the issue so that any credits associated with previously made average overrides will display on transcripts for the course and be reflected in the credit totals displayed on the transcript. This issue impacts both canned and custom transcripts, and the hot fix will resolve this issue for all transcripts as well.

Important Note:
Lock Rank Consideration: It is recommended that if a district has locked GPAs since the end of the last Marking Period, GPAs should be re-locked once the hot fix has been applied.



Thank you for your cooperation and understanding. Please do not hesitate to contact your primary SchoolTool consultant should you have any questions about this issue.


Note: You received this notification because you are listed as a Technology Admin in the CNYRIC Secure Portal or are listed as a CNYRIC SchoolTool Upgrade Contact.



Start Time
Tuesday, February 27th, at 10:00 pm

Duration
5 hour window: 10:00 pm - 3:00 am
Expected downtime: none

Services Affected
SchoolTool Application

Feb 27, 13:12 EST
Update - Update - 2-23-24 10:30 am


CNYRIC has been notified by Mindex that they are continuing to work on the hotfix and hope to have it out by the end of today. An official announcement will be shared as soon as it is received.

Feb 23, 10:36 EST
Update - We are continuing to investigate this issue.
Feb 23, 10:36 EST
Investigating - CNYRIC has been notified by Mindex of an issue that is currently impacting all versions of the transcripts. The total credits earned could potentially be incorrect due to the use of the Override Calculated Final Averages screen. The printed “Credits Earned” summary, typically displayed on a transcript in the upper right-hand corner, could be missing credits from any overridden courses. (Please note: the actual student record indicates the correct total credits and the credits for courses by year on a transcript are displayed accurately.)


Mindex is working quickly on a hotfix and hopes to have a fix ready within the next 24 hours. There will be no downtime needed to apply this correction.


The CNYRIC team will keep you informed as we learn more. In the meantime, please do not hesitate to contact your primary SchoolTool consultant should you have any questions about this issue. Thank you for your cooperation and understanding.

Feb 22, 10:01 EST